Care Coordinator

4 days ago

Novena, Singapore TUCKER MEDICAL PTE. LTD. Full time

You will be the primary point of contact for international patients, their families, and caregivers to provide a seamless and high level of service to patients seeking medical care and their treatment journey in Tucker Medical. Your role will also involve coordinating with secondary providers to ensure continuity of care.

**Responsibilities**:

- Serve as a compassionate and understanding advocate for our international patients, providing personalized assistance throughout their treatment process.
- Coordinate with healthcare providers to develop comprehensive treatment plans that meet the needs of our international patients to ensure that patients receive culturally appropriate care, including scheduling pf appointments, coordinating the tests and procedures, and facilitating communication between providers.
- Provide interpretation and translation services as needed to ensure that patients and their families to fully understand medical procedures, diagnosis, and treatment plans.
- Ensure that patients receive high-quality care by monitoring and addressing any issues or concerns that may arise during the course of their treatment.
- Evaluate patient satisfaction through surveys and feedbacks and look at ways to improve our patient experience by implementing new processes, workflow that enhance the quality of care to our patients.
- Maintain accurate and up-to-date records of patient interaction and activities, as well as medical information and documentation.

**Requirements, Skills and Abilities**
- Bachelor’s Degree in healthcare administration, industrial relations, or related field
- Minimally 2 years of working experience in a customer service or patient liaison role, preferably in a private healthcare setting
- Excellent interpersonal and communication skills, with the ability to build relationships and communicate effectively with individuals from diverse cultural and linguistic backgrounds
- Strong organizational and time management skills, with the ability to work independently and manage multiple tasks simultaneously and prioritize effectively
- Knowledge of medical terminology and healthcare systems
- Fluency in English and at least one other language

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $4,500.00 per month

Supplemental pay types:

- 13th month salary
- Performance bonus

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

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