User Operation Specialist
22 hours ago
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.
Team Introduction
Our Data-TnS-PUO Team is responsible for providing instant troubleshooting and consulting services to internal Platform users. This position is mainly responsible for the following: receiving and resolving user issues, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences.
We are continually expanding this team in Singapore across multiple time zones to ensure user satisfaction and to drive product optimization.
**What you will be doing**:
1. Respond to user queries in a timely and accurate manner, via internal platform and IM chat
2. Identify user needs, quickly troubleshoot the technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams
3. Partner with Engineering team and associate on product optimizations
4. Update the team dashboard with synced information and useful tips from discussions with the team
5. Highlight daily tickets/queries
6. Report platform malfunctions
7. Follow up with internal teams and users to ensure the reported technical issues are resolved
8. Assist and support training projects and user feedback projects
**What you should have**:
1. Customer Service or Platform Operations related work experience in the internet industry is preferred. At least 2 years of relevant experience.
2. Proficiency in both English and Mandarin is a must to manage mandarin-speaking customers.
3. Bachelor's degree or above
4. A thorough understanding of mobile-video products
5. Quick learner with analytical skills
6. Excellent communication and problem-solving skills
7. The ability to multi-task and work under pressure
8. Self-driven, with a strong sense of ownership
9. Flexibility to work on a shift basis to support users as needed due to time zone differences. (Shift: 7am ~ 3pm or 3pm ~ 11pm)
10. Flexibility and willingness to support various projects as needed
-
User Growth Operation Specialist
6 days ago
Singapore Binance Full timeUser Growth Operation Specialist (Convert) Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're looking for a fast-paced,...
-
User Operation Specialist
2 weeks ago
Singapore TIKTOK PTE. LTD. Full time**Responsibilities **About TikTok** TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. **Team Introduction** Our Data-TnS-PUO Team is responsible for providing...
-
Singapore ByteDance Full timeAbout ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create...
-
End User Support Specialist
22 hours ago
Singapore FRONTIER FORCE TECHNOLOGY PTE LTD Full timeAs an End User Support Specialist, your primary responsibility will be to provide technical assistance and support to end users within the organization. You will play a crucial role in ensuring that employees have the necessary tools and resources to perform their job effectively and efficiently. **Responsibilities**: - Provide technical support: Respond...
-
M365 User Empowerment Specialist
2 weeks ago
Singapore Rapsys Technologies Full time_**Job Descriptions**_ **Role: M365 User Empowerment Specialist** **Work Location: Singapore** **Job Type: 6 Months Contractual Role with possible extension** - Microsoft 365 SharePoint Online Development - Assess current systems to identify opportunities for replacing them with M365 solutions. - Propose the solution and perform the system replacement...
-
User Operations
6 days ago
Singapore MARINE ONLINE (SINGAPORE) PTE. LTD. Full time**Responsibilities** This position reports directly to the Manager (Platform Operations). This role is an executive for user operations and customer service operations for Marine Online and related properties. This role will be supported with team members. - Adept in conduct of KYC/KYB activities, with at least 3 years of related experience, preferably B2B...
-
User Experience Operation Specialist
2 weeks ago
Singapore TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Mountain View, Seattle Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. Why Join Us At TikTok, our people are humble, intelligent,...
-
Onsite IT Specialist
3 days ago
Singapore Triton AI Pte Ltd Full timePlays a crucial role in providing technical support and expertise to ensure smooth operations of IT systems within the manufacturing plant. - Up to $6000 + Fixed Allowances $220 - Permanent Role with AWS and Variable Bonus - MNC Manufacturing Company located at Jurong Island **Career Prospects**:As an Onsite IT Specialist, you'll have the opportunity...
-
User Operation
2 weeks ago
Singapore MASON & CO PTE. LTD. Full timeMy client is one of the famous Cryptocurrency Exchange, the role will be based in Singapore. Job Responsibilities: - Responsible for user activity and retention. Developing user stratification strategy through data mining and product analysis, establishing marketing models, and building user lifecycle operation strategy. - Responsible for user tag project....
-
Customer Success Specialist
1 week ago
Singapore Amazon Web Services (AWS) Full timeCustomer Success Specialist , AWS End User Computing Join to apply for the Customer Success Specialist , AWS End User Computing role at Amazon Web Services (AWS)Description Transform enterprise digital workplaces while accelerating your career with AWS's fastest-growing End User Computing portfolio. Drive millions in revenue growth by helping Fortune 500...