Regional Operations

2 days ago

Singapore Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

**About the Team**:

- Regional Operations includes the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, Fraud, Logistics, Warehouse and Shopee Express.Regional Seller Operations sits at the intersection of strategy, data analytics and operations. The team is responsible for designing and implementing strategies, initiatives, tools and features that will help thousands of e-commerce sellers across our markets to scale their operations and grow their businesses on Shopee.We welcome data-driven problem-solvers and hustlers to be part of our energetic team. Data is core to our work - we work with large data sets to draw insights into sellers’ behaviour, deep-dive into their pain points and measure the effectiveness of our initiatives. But more than anything, we are passionate about problem-solving and creating an impact for our sellers.- Work with large data sets to distil insights into sellers’ behaviour using advanced data analytics tools (SQL, Python Pandas, R etc)
- Conduct industry analysis into policies, tools and initiatives to identify learnings that can be adapted to our users
- Develop a deep understanding of our sellers via face-to-face interaction with local teams and sellers. Travel is expected
- Communicate ideas and findings in a logical and structured manner to senior management
- Conceptualise new tools and product improvements for sellers; collaborate with the Product team to translate these into business requirements and launch new products
- Project manage the roll-out and adoption of initiatives and features, including coordinating testing, developing training material, reporting and tracking of impact

**Requirements**:

- Strong data analytical skillsets; SQL and/or Python are highly desirable
- Interest to build broad capabilities in strategy, operations, data analytics and product design in the e-commerce industry
- Strong problem-solving skills - able to break down problems, draw insights from complex data and design practical and scalable solutions
- Experienced hires are expected to have experience with managing multiple stakeholders
- Able to think critically and formulate the thoughts well in slides for presentation to management
- Has SQL knowledge, or willing and able to pick up SQL knowledge if currently not equipped with SQL
- Strong curiosity to understand the “whys” and “hows” and to develop the “so-what” that will shape policies, initiatives and features
- Strong ability to learn and navigate in an agile environment. This role is suitable for individuals who thrive in a fluid, dynamic, and agile environment. We take an iterative approach and are not afraid of trying and learning from mistakes
- Self-motivated with a “can-do attitude”; proactive in finding better ways to get things done, and exhibits strong ownership of work. Our culture is fast-paced and impact-focused

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