Associate Regional Business Manager

**Introduction**

Miraclon is a leading provider of printing products for the global packaging sector. We sell flexographic imaging equipment, printing plates, consumables & related services, which enable graphic customization of a wide variety of packaging materials. Miraclon is a former division of The Eastman Kodak Company and was purchased by Montagu Private Equity in 2019. We currently employ 400 employees worldwide.

Our solutions give prepress specialists and printer converters unique technology to realize efficiencies and consistent quality with a compelling return on investment. Our award-winning KODAK FLEXCEL NX System allows for high-quality platemaking and our new KODAK FLEXCEL NX Ultra Solution expands on that with high-speed, solvent-free, and VOC-free platemaking capabilities.

**Our mission is to maintain a constant stream of innovation for our customers and continue the journey of transforming flexo into the premium print process of choice for packaging.**

Our purpose is to drive flexo growth with superior alternatives for brand clients through
- best-in-class efficient, cost-effective production.
- sustainable manufacturing processes.
- shelf impact and creative design freedom.

Our view on innovation is different than our competitorsand always has
- Our long-term innovation strategy has customer needs front and center.
- We are on an innovation journey with our customers.
- We continue to deliver innovations on the same platform - we do not send customers off in a different direction.

**True innovation is about addressing fundamental challenges - not quick fixes or “me too” products.**

Summary:
Miraclon is looking for an Associate Business Manager on 1 year contract to join the Asia Pacific Region (APR) Go To Market (GTM) team. Miraclon operates their business across 4 regions around the world.

As the Assistant Business Manager, you will support regional daily operations, assist in preparing, reviewing and ensuring correct implementation of sales contracts and agreements, and ensure conformity to legislative requirements while meeting the Company financial objectives.

You will report to the Regional Business Manager.

In this role you will
- Support of the business manager in all administrative aspect of their role.
- Overview sales agreement and contracts system implementation for the region.
- Explain terms and conditions to sales managers and interested parties, ensure that employees understand and comply with company contracts.
- Negotiate contract terms with internal partners (legal, finance...).
- Be the first line of contract-based escalations.
- Support the team with SFDC adoption and best practices.
- Assist the customer service team in delivering Customer Excellence.
- Drive continuous improvement of regional reporting and dashboarding processes and systems together with the Worldwide team (i.e. SFDC, M3, BI...).

**Responsibilities**:

- Support the Regional Business Manager in driving efficient sales and business operations.
- End to end follow up on sales and service agreements and contracts (from signature to systems’ settings).
- Drive a robust contract management and renewal process, ensuring all deadlines and conditions are met as per contractual agreement (i.e. Reviews, updates, pricing, rebates...)
- Set up accruals and pay out rebates timely as per contractual agreement.
- Be aware and follow up on business requirements needed update or potential risks due to market changes (contract T&Cs).
- Ensure business records are organised, including digital systems’ data integrity from the Sales and customer Service teams.
- Be the Super user & trainer for SFDC (including CPQ) and the first level of support on issues and escalations for the regional Business Development team.
- Help mentor the Customer Service team member(s).
- Back-up for Customer Service or the Service Coordinator when applicable.
- Assist the Business Development and Sales teams on system & process issues.
- Prepare and update dashboards, reports and analyses to support the regional business management.
- Other duties as applicable.

**Skills**:

- 2+ years’ experience in a similar function
- Possesses strong problem-solving skills.
- Good time management skills.
- Excellent written and verbal communication skills. English is the corporate language. Other languages are a plus.
- Well-developed interpersonal skills.
- Strong communication, active listening and negotiation skills.
- Excellent attention to detail and strong follow-up skills.
- Able to exercise sound judgment while handling time sensitive tasks.
- Self-starter with flexibility to meet & manage challenging priorities and deadlines.
- Proficient in Outlook, Word, PowerPoint, Excel.
- Knowledge of Salesforce as a CRM system is an advantage.
- Knowledge of ERP systems is a plus (Infor M3).
- Knowledge of complaint management a plus.

Required Languages:
English & Mandarin. Japanese is a plus.

Our office is located in:
151 Lorong Chu