Manager Technical Operations

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

WHO WE ARE LOOKING FOR:
Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a leader with the functional and technical expertise that can lead Technical Operations (TechOps) in SEA&I.

We are looking for a seasoned leader who has experience leading diverse teams and implementing enterprise level infrastructure and software related platforms and technologies as well as local solutions to meet specific market needs. You will have a proven track record of leading modernization initiatives focused on both cloud and digital services, evolving engineering tools and automation capabilities to drive speed and efficiency.

This role has support responsibility for all operational software, systems and infrastructure related matters, across business units, including but not limited to Operations and Logistics, Corporate Functions, Consumer and Marketplace (Nike Direct Digital), Retail, Marketing and End User Services. This leader will work in close partnership with other Technology functions in the delivery of new or enhanced systems and services to Nike Members, Customers and Athletes.

Extensive experience in service delivery management through management of programs will be critical along with correcting reliability, issues, tracking process and KPI’s, managing budgets and holding teams and vendors accountable.

Having a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication while taking ownership of service is key. Exceptional people leadership and communication skills is required as you work with a cross functional team in territory, with our geography and our global partners.

WHAT WILL YOU WORK ON?

Leadership: Lead across technology teams responsible for delivering solutions and supporting various business functions. Instilling trust, fostering effective teamwork, developing others, communicating vision and purpose, valuing differences, and driving clarity.

Technical expertise: broad technical expertise in order to support teams across platforms and domains.

Technical support: ability to problem solve technical issues and deploy technical solutions to overcome them.

Performance management: ability to implement performance management systems and metrics (e.g., KPIs, SLAs) and track to identify any issues that arise.

Automation and continuous improvement: ability to identify opportunities for process automation and improvement, and implement the solutions.

Business Management: Able to make challenging tradeoffs in balancing dual demands in a matrix structure and being an effective conduit between the two. Ability to deliver technical products and programs based on objectives.

Stakeholder Management: Have developed collaborative relationships with technical and creative colleagues and displays strong team and team leadership behaviors. Have a strong customer success driven mindset.

Operational Know-How: Deep knowledge of both the nuances of the geo and the strategy of the global platform. Knows how to map solutions to Nike’s Platform strategy and drive simplification and modernization over time; act as change agent.

Service and Vendor Management: experience in Service Management processes as well as Vendor management.

WHO WILL YOU WORK WITH?
- Partner with territory and geography peers to create the Tech Ops strategy in line with Global Tech Ops Roadmaps.
- Define the territory annual operating plan and manage the Tech Ops SEA&I Portfolio.
- In partnership with Geo leaders, develop workforce management plans and elevate territory requirements to geo, define and / or manage clear SLA, OLA, and KPI’s and determine bridge solutions and services.

WHAT YOU BRING:

- Bachelor's degree. Minimum of 10 years relevant ex