IT Service Desk Technician

About the RoleWe are looking for a Service Desk Technician (Level I) to join our MNC client's IT support team in Singapore. You'll be the first point of contact for users who need technical assistance, ensuring smooth daily operations and minimal downtime. This role suits someone who enjoys solving technical problems, learning on the go, and providing...

Job Responsibilities: - Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. - Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. - Monitor service levels and performance metrics to identify...

Information Technology Help Desk Technician Key Responsibilities Provide first-level support for IT incidents and service requests via ServiceNow. Manage and resolve incident tickets efficiently, ensuring timely follow-up and closure. Handle vulnerability management tasks and coordinate with relevant teams for remediation. Deliver VIP support with...

A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of...

A leading technology firm in Singapore is seeking an experienced Information Technology Help Desk Technician. The role involves providing first-level IT support, incident management, and onboarding new employees. Candidates should have at least 3 years of experience, strong customer service skills, and proficiency in ServiceNow. This position is a contract...

Provide technical help desk support to users. Respond to incoming requests for IT support and resolve network, hardware and software issues with computers. Perform technical maintenance and software installations and updates. Provide technical support to clients experiencing computer hardware and software issues Help desk technicians must have skills like...

SERVICE DESK ENGINEER JOB DESCRIPTION The Service Desk Engineer is responsible for the first level of support for all networking, wireless, and hardware issues. The role is to provide effective diagnostic evaluation of an end user's needs and in all cases use good judgment and timeliness in responding to and resolving each issue or complaint to the...

SERVICE DESK ENGINEER JOB DESCRIPTION The Service Desk Engineer is responsible for the first level of support for all networking, wireless, and hardware issues. The role is to provide effective diagnostic evaluation of an end user's needs and in all cases use good judgment and timeliness in responding to and resolving each issue or complaint to the...

Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...

Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...