Current jobs related to Service Desk Agent St-fnc220921 004/01 - Singapore - Xcellink Pte Ltd
-
Service Desk Agent
15 hours ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeJob Title: Service Desk Agent (12 Hours Shift Job)Job Responsibilities: The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are...
-
Service Desk Agent
6 hours ago
Central Singapore PERSOLKELLY Full timeSalary: SGD 3,000 + 1 Month Bonus Duration: 1 Year Contract (Renewable & Convertible) Working Hours: Weekdays, Office Hours **Service Desk Agent** **Salary: SGD 3,000 + 1 Month Bonus** **Duration: 1 Year Contract (Renewable & Convertible)** **Working Hours: Weekdays, Office Hours** **Working Location: Central - Trouble-shooting and problem resolution; -...
-
Service Desk Engineer
7 days ago
Singapore Singapore Technologies Engineering Ltd Full timeJob ID: 18079 - Location: ST Engineering Hub, SG - Description: **About ST Engineering** **ST Engineering**is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve...
-
Service Desk Agent
2 days ago
Singapore U3 INFOTECH PTE. LTD. Full timeJob Title: Service Desk Agent (12-hour Shift)Work Location: Ang Mo Kio Budget: Up to $3,100 per month Openings: 6 positions Duration: 1-year assignment (renewable subject to performance & business needs)Position Summary We are seeking Service Desk Agents to join our team tagged to a large scale IT Company. You will provide IT support in a 12-hour rotating...
-
Front Desk Agent
1 week ago
Singapore YTL CEMENT TERMINAL SERVICES PTE. LTD. Full timeYTL CEMENT TERMINAL SERVICES PTE. LTD. is hiring a Full time Front Desk Agent role in Jurong East, Singapore. Apply now to be part of our team. Requirements for this role: Looking for candidates available to work: Mon morning Mon afternoon Mon evening Tue morning Tue afternoon Tue evening Wed morning Wed afternoon Wed evening Thu morning Thu afternoon Thu...
-
Advisor, Customer Service
1 week ago
Singapore ST Engineering Full timeAdvisor, Customer Service (ST Engineering Mobility Services)The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers, helping them determine repairs and relevant costs, maintaining up-to-date knowledge about the...
-
Service Desk Agent
7 days ago
Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time $40,000 - $60,000 per yearAs a Service Desk Analyst, you will be the face and voice of our company, providing crucial first-level technical support to our users. You will play a key role in diagnosing and resolving IT incidents, ensuring minimal disruption, and delivering an exceptional customer service experience. This role is perfect for a problem-solver who thrives in a dynamic,...
-
Service Desk Engineer
4 days ago
Singapore Rapsys Technologies Full timeThe service desk agent is responsible for providing assistance to end users with technical issue and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and network issues. Service desk agents utilize IT service management (ITSM) tools to log all incoming inquiries, track their progress, and ensure...
-
Service Desk Agent
2 days ago
Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time**Location**:Educational Institute near Upp Changi MRT Station **Working Hours**: - Monday to Friday: 8:00 AM to 6:00 PM - 1 or 2 Saturdays per month: 8:30 AM to 1:00 PM (depending on rotation) **Scope of Services**: - Escalate, track, and resolve all incident/service requests/problems professionally and in a timely manner. - Provide onsite support as...
-
Service Desk Engineer
1 week ago
Singapore Singapore Technologies Engineering Ltd Full timeJob ID: 18975 - Location: ST Engineering Hub, SG - Description: **About ST Engineering** **ST Engineering** is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve...
Service Desk Agent St-fnc220921 004/01
2 weeks ago
**The Company**:
A multinational information technology and electronics company.
**The Role**:
As a Service Desk Agent, you will be responsible for the following: The broad area of your job responsibilities will cover the following:
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
**Requirements**:
- Min Diploma in IT related fields.
- 1 year experience in Service Desk.
- Knowledge in Windows OS, MS office, MS Outlook, mobile devices support.
