Market Associate

7 days ago

Singapore Airbnb Full time

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

**The Community You Will Join**:
The Supply - Stays team plays a key role in shaping these stays. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.

Airbnb is seeking a Market Associate, with a primary focus on Indonesia to support and grow our network of Hosts and Partners. This role will be part of the Supply - Stays team and report to the Senior Manager, Field Operations. The role is based in Singapore.

**The Difference You Will Make**:
**A Typical Day**:

- Build and manage partner relationships with emerging professional host accounts within assigned cities. We are looking for someone that is goals-oriented, is inputs-driven, and is willing to take action.
- Hold regular optimization calls and business reviews with your partners.
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders.
- Develop strong and long lasting partnerships.
- Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner.
- Analyze data and utilize data-driven recommendations to identify and action on opportunities in your region to drive increase in sales.
- Maintain a baseline understanding of the technical integration of various software.

**Your Expertise**:

- 3+ years of experience in new sales, account management and partner support.
- 2+ years of hospitality/travel industry experience (nice to have).
- Strong time management and prioritization skills.
- Proven track record of being able to effectively work a book of business (account management).
- A strong bias for action, and persistent in the face of adversity and objection.
- Team player: highly motivated to share best practices and knowledge to help peers succeed.
- The ability to get things done with constantly changing priorities, projects and deadlines.
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus.
- Proven experience working cross-functionally.
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments.
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives.
- Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus.
- Bilingual fluency in both written and verbal communication in English and Bahasa-Indonesia is required as this role will interface with clients whose usual business language is Bahasa-Indonesia and English.

**Our Commitment To Inclusion & Belonging**:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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