Operations Executive

1 week ago

Singapore EXCELTEC PROPERTY MANAGEMENT PTE LTD Full time

**Job Summary**:
We are seeking dedicated and organised individuals to join our operations team in the environmental cleaning sector. The Operations Executive / Senior Operations Executive will be responsible for coordinating daily cleaning operations, manpower deployment, and client servicing to ensure efficient and high-quality service delivery.

**Key Responsibilities**:

- Plan, coordinate, and manage day-to-day cleaning operations across multiple sites.
- Assign tasks and optimise manpower and equipment deployment based on site requirements.
- Prepare cleaning schedules (including periodic and ad hoc services) and ensure proper execution.
- Maintain good relationships with clients, ensuring consistent service levels and handling service feedback professionally.
- Act as a liaison between clients and internal departments to resolve operational issues promptly.
- Prepare and submit monthly reports, including attendance tracking and cleaning progress updates.
- Prepare quotations for additional services requested by clients.
- Record and maintain accurate documentation, including job completion forms and attendance records.
- Attend weekly internal meetings and, if required, draft meeting minutes.
- Support site inspections and audits as required.

**Additional Responsibilities for Senior Operations Executive**:

- Oversee multiple sites or large-scale contracts with mínimal supervision.
- Mentor and support junior operations staff.
- Drive continuous improvement in operational processes and service quality.
- Liaise with management on resource planning and project execution strategies.
- Take the lead in resolving escalated issues or client concerns.

**Requirements**:

- Minimum 2 years of relevant experience in cleaning services or operations management.
- Senior Operations Executive _: 4+ years of relevant experience preferred.
- Strong interpersonal and communication skills (written and verbal).
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Able to work independently, handle multiple tasks, and meet deadlines.
- Experience in meeting minutes writing is a plus.
- Team player with a problem-solving mindset.

**Key Skills**:

- MS Office (Excel, Word, Outlook)
- Operations & Manpower Coordination
- Customer Service & Client Management
- Report Writing & Documentation
- Meeting Minutes Writing (preferred)
- Leadership (for Senior Executive)

**

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