Senior Executive, Consumer Insights

Company Description

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

**Job Description**:
**About this job**

Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

**Responsibilities**
- Play a strong role in the delivery of projects across the entire process including the design of the questionnaire, analytical plan, and reporting
- Work closely with the manager to gain feedback and ensure client needs are met
- Liaise with the Project Management team involved to ensure smooth execution across all key stages in the project (Pre-field, in-field, and post field)
- Manage fieldwork briefing & debriefing, fieldwork observation (when required), providing timely & regular updates to client
- Provide client servicing on business questions and continue to build industry knowledge to gain expertise
- Proactive in addressing possible red flags, takes initiative in providing solutions to any issues
- Prepare code frames, tabulation specs, and the right charting template and submit them to the Data Processing team/ Chartist.
- Conduct verbal presentations of the findings, either partial or full presentation to the client
- Takes initiative in seeking resources/assistance, and makes corrections while ensuring the project is executed within the scheduled timeline and budget
- Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost-efficiency
- Provide coaching & guidance to juniors in relevant project management topics
- Perform other related functions that may be assigned
- Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high-performing environment

**A little bit about you**

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

**Qualifications**:

- Bachelor’s Degree or equivalent, Master’s Degree desirable; relevant Degree in sociology, anthropology, psychology, or business is desirable
- At least 2 years of relevant experience in a market research agency
- Background in conducting quantitative analyses and preparing reports to effectively draw out insights
- Strong command of cross-tabulation tools (e.g. SPSS) is a bonus
- Proficient in Microsoft Excel & PowerPoint
- Excellent written & verbal communication skills

Additional Information

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.