Workflow Analyst

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About

About the team
Our Operations team moderates millions of videos globally every day, ensuring we are bringing only safe content to our users.

The Workflow Analyst contributes to the vision of ensuring a safe platform by building and optimizing moderation business processes, monitoring performance through data-driven analysis. The role will also require seamless collaboration with cross-functional teams to continuously look for areas to improve efficiency and maintain high standards of safety.

What will I be doing?
- You will optimize resource allocation to support safety and efficiency requirements through strategic thinking, ensuring projects are optimally executed within the APAC region.
- You will monitor, improve daily and short term moderation performance through process optimization, efficiency tactics and data-driven analysis.
- You are responsible for optimizing internal business processes by collecting, analyzing and addressing problems during business implementation;
- You will contribute to market-level safety strategies, platform design, content moderation queue management to improve performance and efficiency in our content moderation business;
- You will promote the continuous and iterative development of strategy requirements through communication and cooperation with the relevant operation team, product management team and regional safety management team.

**Qualifications**:
What should I bring with me?

Minimum Qualification
- Bachelor's Degree and above
- At least 1 year of experience in an operations role within a BPO / Social Media / Call center environment
- Proven experience in using data to analyze performance and using insights to drive performance
- Proven experience in regional regional/global stakeholder

Preferred Qualifications
- You have great attention to detail
- Operations experience with Content Moderation / Safety would be an advantage
- A strong knowledge of the content safety challenges or cultural nuances in South East Asia, North East Asia, South Asia and/or Oceania will be a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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