Customer Service Executive

**Job Opportunity: Customer Service Executive (Care Coordinator) - Healthcare Industry**
**Location: Right above Kent Ridge MRT Station**
**Employment Type: Full-Time | 5-Day Work Week**

**Why Join Us?**

Are you a natural problem-solver with a knack for empathy and a passion for helping others? Do you have a knack for navigating sensitive conversations and turning complex processes into clear, simple steps?

We're looking for a dedicated **Customer Service Executive (Care Coordinator)** to be the compassionate guide for families seeking high-quality live-in care. In this role, you won't just be answering calls—you'll be the expert families rely on, providing personalized consultations, matching them with the ideal caregiver, and managing the entire placement journey with professionalism and warmth.
- **Young & Dynamic Team** - Supportive and collaborative environment
- **Meaningful Work** - Help families find trusted caregivers for the elderly or persons with disabilities
- **Convenient Location** - Direct access from Kent Ridge MRT

**What We Offer**
- **5-Day Work Week**: Office hours (9:30 AM - 6:30 PM); rest day on one weekday and one weekend day (currently on a Sunday, but might be Saturday / Sunday in the future)
- **Purpose-Driven Work**: Enjoy job satisfaction through helping families secure well-trained caregivers
- **Mentorship & Training**: Receive guidance, structured onboarding, and continuous development
- **Attractive Benefits**:

- 14 days of annual leave
- Birthday leave
- Performance and annual bonuses
- Medical & dental reimbursements
- Salary commensurate with experience

**Key Responsibilities: What You'll Do**

As a **Customer Service Executive (Care Coordinator)**, you will be the compassionate guide for families seeking live-in care. Your role is crucial in ensuring a seamless and supportive experience for both families and caregivers.
- **Client Consultation & Needs Analysis**: Act as the primary point of contact for new and existing clients. You will conduct in-depth consultations via phone, WhatsApp, and in-person meetings to understand each family's unique care needs, preferences, and home environment.
- **Caregiver Matching & Placement**: Utilize your expertise to meticulously match families with suitable caregiver profiles. You will coordinate and conduct professional video interviews, guiding both parties to ensure the right fit is found.
- **Onboarding & Post-Placement Support**: Facilitate a smooth transition by supporting the onboarding of caregivers and conducting thorough case handovers. You will also proactively follow up with families and caregivers, addressing any concerns with empathy and professionalism to foster long-term positive relationships.

**Who We're Looking For**

We're looking for a caring and highly organized individual to join our team, regardless of your professional background. Whether your background is in nursing, hospitality or any other discipline, if you have the heart to serve and a passion for helping others, we'd love to hear from you.
- **A Desire to Help**: You're empathetic, friendly, and can communicate clearly with families in sensitive situations.
- **Highly Organized**: You are comfortable juggling multiple cases and tasks while maintaining a high level of detail.
- **Adaptable**: You're willing to learn and grow. No prior experience in customer service or care coordination is needed—we welcome applicants from any discipline, including those from nursing or hospitality.
- **Required Skills**: You have strong written and spoken English. Proficiency in **Bahasa Indonesia or Bahasa Melayu** is a plus, as it helps with communication with our migrant domestic workers (MDWs). You are also confident using Adobe, Microsoft Office tools, and cloud-based CRM tools.
- **Work Experience**: You have at least two years of work experience in Singapore.
- **Education & Certification**: You hold a minimum of a diploma in any field. You must be willing to obtain your **CEI (Basic) certification**, which we will fully sponsor the training and exam for.
- Be part of a close-knit team making a difference in the lives of families and caregivers across Singapore._

Pay: $3,000.00 - $3,500.00 per month

Work Location: In person