Service Specialist
1 week ago
Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.
For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.
Sounds good? Join us as:
**Service Specialist**
**Your tasks**
- Process, collate & manage clients/ASP/Regional service centers orders, documentation & invoices
- Process service center daily admin activities (RMAs, spares planning, ordering & forecasting, invoicing & resolve collection issue)
- Collate & process daily walk-in customers’ purchases
- Service daily enquiries, update customer repair & shipping status and process RMA claims
- Ensure services are invoiced on time & resolve late payment issue.
- Manage, track & regular audit spares/SKU consignment to ASP & regional service centers.
- Review & improve workflow within the service center to increase productivity.
- Liaise and follow-up with customers/ASP/regional service centers to update orders/repairs/shipping status.
- First line in managing walk-in/customers complaints/calls.
- Be the first line in handling difficult customer issues.
- Manage & arrange forwarders/shipment/returns to/from distributors and customers.
**Your profile**
- Degree / Diploma in Electrical, Electronics, Logistics, Sound Light & Video or Business Administration.
- Proficient in Microsoft Office
- Knowledge in software such as JD Edwards / SAP would be an added advantage
- Able to handle customers and meet deadlines
**Your benefits**
- **Environment**: Join our international family business where you’ll experience a modern, exciting work environment, and a culture where we value people and attitude as our most important assets”.
- **Work-life balance**: Sennheiser offers flexible working arrangements to allow you balance between work and home life.
- Flexi-Benefits: Sennheiser offers flexi-benefits for employees which can be used for various items.
**Do you have any questions?
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