Field Service Technician

**Company Description**
Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.
**Job Description** Primary Position Objective**

**Key Responsibilities**
- Comply with all Health, Safety and Environmental policies.
- Support organization’s objectives and policies.
- Responsible for all assigned tasks, not limited to installation, training, repair and maintaining the equipment in a timely manner so to achieve the needed customer satisfaction.
- Review and support the Shift Lead on all equipment issues and performances so to prepare the customer report.
- Report all tools and test equipment in ensuring they are properly calibrated and maintained.
- Seeks to provide technical support to customers and other service professionals as required.
- Support all ad-hoc projects.
- Maintains clear and concise business communication proficiency, both oral and written.
- Exercises every available measure to control and minimize costs.
- All other duties assigned by the Shift Lead including oversea projects.

**Qualifications** Education/Training**

**Experience**

Minimum of 2-3 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

**Knowledge/Skills**

Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Class 3 driving license is strongly preferred.

**Supervises**

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

**Physical/Mental Requirements**
- Possess excellent organizational, communication, interpersonal skills with the ability to multi-task.
- Excellent customer service skills and the ability to handle stressful situations.
- Independent, self-motivated, reliable, and accountable individual with unreserved initiative.
- Physically and mentally fit.
- A positive personality with good sense of humor, good sense of urgency, responsible, honest and ready to work together as a team is highly valued and appreciated.

**Work Environment**

Work environment will be at customer site. Service will typically be rendered at airports, jails, courthouses, cruise ships or other locations as required by the Line Manager.
**Additional Information**
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

**Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.**

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.