Return Merchandise Authorization

10 hours ago

Queenstown, Singapore Elo Touch Solution Full time

**Job Description - Return Merchandise Authorization (RMA) Officer**

**Reports To**: Field Application Engineer Leader, Asia-Pacific
**Location**: Singapore (preferred) or Southeast Asia regional hub

**Company Overview**

As we continue to strengthen our **customer service and post-sales support capabilities in Asia-Pacific**, we are seeking a detail-oriented and customer-focused **RMA Officer**. This role will manage the **Return Merchandise Authorization process**, coordinating warranty repair services with Elo Authorized Repair Centres in the region or directly with Elo Manufacturing facilities when required.

**Key Responsibilities**

**RMA Process & Coordination**
- Manage and process RMA requests from customers, distributors, and channel partners.
- Coordinate repair/replacement workflows with Elo Authorized Repair Centres and Elo Manufacturing when needed.
- Ensure adherence to Elo’s warranty and service policies, maintaining accurate records for each RMA case.
- Track and monitor the end-to-end status of returns, repairs, and replacements to ensure timely resolution.

**Customer & Partner Support**
- Act as the point of contact for customers and distributors on warranty and repair service matters.
- Provide clear communication on RMA procedures, timelines, and case status.
- Support distributors at their project sites or meet customers directly on occasion to ensure smooth issue resolution.

**Process Management & Administration**
- Maintain RMA documentation, service records, and reporting within Elo’s systems.
- Prepare regular reports on RMA trends, case closure performance, and areas for process improvement.
- Collaborate with regional sales and technical teams to address recurring issues or escalate complex cases requiring expert review.

**Qualifications & Requirements**
- Diploma or Bachelor’s degree in Business Administration, Supply Chain, IT, or related field.
- 2-4 years of experience in customer service, technical support, or warranty/service operations (experience with IT hardware, POS systems, or consumer electronics preferred).
- Strong organizational and administrative skills with attention to detail.
- Excellent communication and interpersonal skills to engage with customers and distributors.
- Familiarity with CRM or service management systems is advantageous.
- Self-motivated, reliable, and capable of managing multiple cases simultaneously.
- Regional scope with **mínimal travel expected (occasional site visits only)**.

**What We Offer**
- Opportunity to be part of a global leader in interactive technology solutions.
- Hands-on role with high customer interaction and process ownership.
- Career development opportunities within Elo’s service and operations functions.
- Competitive compensation package with regional exposure.

**How to Apply**:
**Job Types**: Full-time, Permanent, Fresh graduate

Work Location: In person

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