Client Relationship Manager, Global Benefits
5 days ago
**Client Relationship Manager, Global Benefits Management (GBM)**
**What can you expect?**
- This position sits in the GBM team where you will build excellent relationships with your assigned portfolio of globally or regionally appointed corporate clients, and deliver service within / exceeding clients’ expectations.
**What is in it for you?**
- Comprehensive employee benefits and insurance coverage
- We strive to make Mercer the employer of choice for the best and brightest diverse talent, fostering an inclusive work environment where employees from varied backgrounds, cultures and ethnicities can thrive.
**We will count on you to**:
- Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned clients portfolio.
- Understand your clients’ global guiding principles, business profile, risk exposures, requirements, expectations and to provide appropriate advice / recommendations on their insurance program and flexible benefits program.
- Presents benchmarking data, claims analysis and provides relevant market trends / insights to clients as part of the renewal process.
- Adhere to peer review process to ensure high standard and accuracy of deliverables to clients.
- Manage the renewal process with clients seamlessly. Ensure all activities are in compliance with regulations and internal procedures, and the necessary documents are collected and placed with insurers.
- Check of policy contracts, endorsements, invoices to ensure accuracy.
- Ensure prompt internal financial reporting and payment collection of insurance premium and / or fees from clients.
- Update global benefits systems to provide accurate information for your global / regional clients in a timely manner.
- Maintain collaborative relationships with colleagues from global, regional and local support teams working through tasks / requests / issues and ultimately providing value-add deliverables to clients.
- Identify opportunity to up
- and cross-sell inter-department services that fulfill and/or add value to clients.
- Undertake any ad hoc duties / tasks that may be assigned.
**What you need to have**:
- Bachelor’s Degree
- 5 years of working experience in Employee Benefits segment in Broking/Insurance industry.
- Strong domain knowledge, and client management experience in health and benefits consulting.
- Strong oral and written communication skills and presentation skills.
- Analytical, critical thinking, good interpersonal and problem solving skills.
- Global mindset with experience in working with a team environment across borders.
- MAS qualification is required for this role.
**What makes you stand out**:
- Proficient with MS Office (Outlook, Word, PowerPoint and Excel).
- General knowledge of Compensation & Benefit practices (employee benefit underwriting, health care management, flexible benefits and alternative funding).
**MERCER
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