Support & Implementation Consultant - Singapore
2 days ago
**Purpose**
**Duties and Responsibilities**:
- Implementation: _
- Analyse, understand and accurately document customer requirements
- Configure system according to the customer's requirements
- Migrate data from the customers current system to new system
- Balance payroll data
- Provide training to the users if required
- Brainstorm with development and implementations manager to best satisfy new requirements and create specification documents for these items
- Customer Support _
- Prioritize each support ticket according to the service levels
- Monitor own queue and track inbound calls to ensure service delivery
- Filter and escalate tickets to the relevant departments based on the type of query and priority level and ensure timely resolution.
- Monitor existing support tickets and conduct regular follow-ups on all escalated tickets to manage customer expectations.
- Adhere to all new release updates and changes in compliance legislation that are communicated to maintain service delivery and minimize risk
- General _
Train and mentor new consultants on the system
Ad hoc consulting work as and when required by the customer
Test new system functionality by following the prescribed testing process
Assist with identifying new articles and updating the Knowledge Base
Developing and maintaining country specific documentation
**Requirements**:
- Minimum 5 years' experience working within a payroll environment
- Extensive knowledge of Payroll and country specific legislation
- Strong analytical skills
- Good problem solving skills
- Display excellent communication skills
-
Payroll Implementation Consultant
1 week ago
Remote, Singapore strada Full time**Our story** Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across...
-
Payroll Implementation Consultant, Singapore
1 week ago
Remote, Singapore strada Full time**Our story** Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across...
-
Trade Consultant
5 days ago
Remote, Singapore Beckett Full time**Embark on your dream career in the thrilling world of trading card games and Tabletop!** Are you passionate about retail and seeking to make a meaningful impact in a rapidly growing industry? Merchant Guild is looking for a dynamic Trade Consultant in Singapore to join our innovative team! This is a unique opportunity to empower local businesses while...
-
Trade Consultant
2 weeks ago
Remote, Singapore Beckett Full time**Join the Adventure: Become a Trade Consultant at Merchant Guild!** Collēctīvus Holdings oversees the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries. With a century of combined expertise in pioneering products, delivering exceptional quality, and enhancing customer experiences, Collēctīvus is synonymous with...
-
Remote, Singapore Toku Pte Ltd Full timeAt Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic...
-
Senior Implementation Project Manager
5 days ago
Remote, Singapore ProcessUnity Full timePlease note that this is a remote role, but you must be based in Singapore and will be hired through ProcessUnity's Singapore employer of record. **What You’ll Do**: - Lead and oversee multiple high-profile client implementations and internal projects, ensuring timely and successful delivery of complex initiatives - Serve as the primary point of contact...
-
Sustainability Consultant
1 week ago
Remote, Singapore dss+ Full time**Who are we** dss+ is a leading operations management consulting firm that is in the business of saving lives and improving operational performance of our clients. We partner with our clients to develop and implement solutions to improve the technical, behavioral and cultural aspects of its operations and to establish a framework to maximize existing...
-
Energy Consultant
1 week ago
Remote, Singapore Carnot Innovations Limited Full timeCarnot Innovations is looking for an **Energy Consultant** for energy optimization projects. This position is **Singapore based** and responsible for our Singapore projects. **Carnot Innovations** is **a pioneer of AI Energy Optimization Solution** in Hong Kong. We make buildings smarter to perform better maintenance and energy saving. Our projects included...
-
Product Implementation Manager
2 days ago
Remote, Singapore Triptease Full time**About our company** Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents. We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined...
-
Local Market Consultant, Singapore
3 days ago
Remote, Singapore SafeGuard Global Full timeJob Description: How would you like to team up with colleagues from the Americas, Europe, and Asia? We have a ‘work in any way model’ which encourages you to break free from the norm. Choose your own style of delivering results by becoming a Guardian at Safeguard Global. The role in a nutshell: The GEO Local Market Consultant role is a key position...