Support & Implementation Consultant - Singapore
4 days ago
**Purpose**
**Duties and Responsibilities**:
- Implementation: _
- Analyse, understand and accurately document customer requirements
- Configure system according to the customer's requirements
- Migrate data from the customers current system to new system
- Balance payroll data
- Provide training to the users if required
- Brainstorm with development and implementations manager to best satisfy new requirements and create specification documents for these items
- Customer Support _
- Prioritize each support ticket according to the service levels
- Monitor own queue and track inbound calls to ensure service delivery
- Filter and escalate tickets to the relevant departments based on the type of query and priority level and ensure timely resolution.
- Monitor existing support tickets and conduct regular follow-ups on all escalated tickets to manage customer expectations.
- Adhere to all new release updates and changes in compliance legislation that are communicated to maintain service delivery and minimize risk
- General _
Train and mentor new consultants on the system
Ad hoc consulting work as and when required by the customer
Test new system functionality by following the prescribed testing process
Assist with identifying new articles and updating the Knowledge Base
Developing and maintaining country specific documentation
**Requirements**:
- Minimum 5 years' experience working within a payroll environment
- Extensive knowledge of Payroll and country specific legislation
- Strong analytical skills
- Good problem solving skills
- Display excellent communication skills
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