Consultant - CRM Strategy & Implementation

**About Impact Investment Exchange**

Impact Investment Exchange (IIX) is a **pioneer in impact investing**, dedicated to reshaping finance for sustainable development. Over the past 15+ years, IIX has built the sustainable investing market through:

- **Capital Mobilization** - Including the **Women's Livelihood Bond Series** (6 listed bonds and growing).
- ** Enterprise Technical Assistance** - Supporting impact enterprises across Asia, Africa, and the Pacific.
- ** Data & Impact Measurement** - Leveraging **IIX Values**, an impact verification tech solution.
- ** Global Advocacy & Innovation** - Such as the **Orange Movement**, which integrates gender equality and climate action in financial markets.

**Our Impact**:
**Mobilized nearly $500M** in private-sector capital
**Positively impacted over 160 million lives**
**Avoided over 1.9 million metric tons of carbon**
**Collected over 90,000+ data points** on sustainable MSMEs

In 2024, IIX launched **IIX Intelligence**, a global data hub evaluating gender diversity, ESG, and climate action among MSMEs. Our work has been recognized by accolades such as the **Oslo Business for Peace Award** and the **UN Global Climate Action Award**.

**About the Role**

IIX is seeking a consultant to lead a 6-8 month project focused on optimizing and implementing its CRM system. The primary goal is to transform Salesforce into IIX's central CRM platform and ensure effective integration with Mailchimp. This role requires both strategic planning and hands-on execution — from diagnosing current gaps to delivering a fully operational, user-adopted system.

The consultant will report to an internal CRM Implementation Team led by the COO, with representation from Marketing, Technology, and Business Development.

**Scope of Work**

**Phase 1: Assessment & Strategy**
- Audit IIX's current Salesforce and Mailchimp setup, usage, workflows, and team engagement.
- Map contacts, pipelines, and communication touchpoints.
- Identify inefficiencies, data hygiene issues, and underutilized features.
- Recommend optimal CRM structure, including segmentation and governance protocols.

**Phase 2: Roadmap Development**
- Develop a clear CRM strategy and implementation roadmap tailored to IIX's growth and business objectives.
- Design SOPs, workflows, usage guidelines, and a Mailchimp-Salesforce integration plan.

**Phase 3: Execution & Change Management**
- Implement system reconfiguration, integration, and workflow setup.
- Lead team onboarding, training, and adoption support.
- Monitor system performance, troubleshoot issues, and fine-tune processes as needed.
- Deliver final handover, including documentation and recommendations for future growth.

**Key Deliverables**:

- CRM Audit Report with actionable insights.
- CRM Strategy and Implementation Roadmap.
- Reconfigured Salesforce platform with integrated Mailchimp.
- User adoption training materials and post-implementation review.

**Required Qualifications**
- 10+ years of CRM strategy, implementation, and sales/marketing operations experience.
- Proven track record with Salesforce and Mailchimp integration projects.
- Experience in boutique or mid-sized firms, preferably in B2B financial services or investment sectors.
- Strong cross-functional communication skills; ability to work with both technical and non-technical teams.
- Prior consulting or project-based work preferred.
- Experience working with impact-driven organizations is a plus

**Why Join IIX?**

**Hands-on exposure** to impact investing and sustainable finance
**Opportunity to drive global change** in gender equality and climate action
**Fast-track professional growth** with training, mentorship, and leadership opportunities
**Work with leading institutions** - from UN agencies to top financial institutions

At IIX, we look for individuals who are:
✔ **Passionate** - Dedicated to impact investing and social finance
✔ **Resilient** - Able to navigate challenges in emerging markets
✔ **Equitable** - Committed to maximizing measurable social and financial impact
✔ **Maverick** - Independent, innovative, and bold in their approach

**Application Process**

IIX is an equal-opportunity employer. All personal data provided will be used strictly for recruitment purposes.