Associate Customer Experience Technical Services Systems Integration Specialist

1 day ago

Kallang, Singapore NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

**Key responsibilities**:

- Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
- Functions jointly with the Implementation Engineering team to meet client requirements.
- Action less complex configurations and installations.
- Attend to less complex break/fix events during project lifecycle.
- Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
- Performs any other related task as required.

**To thrive in this role, you need to have**:

- Demonstrate solution and service knowledge.
- Possess sound knowledge of CX infrastructure and systems.
- Demonstrate problem analysis and solution formulation skills.
- Demonstrate learning and service orientation.
- Demonstrate excellent attention to detail.
- Demonstrate proactive management.
- Demonstrate the ability to adapt to change and to think innovatively.
- Display good verbal and written communication ability.
- Demonstrate the ability to engage with a variety of stakeholders.
- Possess good planning and time management ability.
- Demonstrate the ability to cope under pressure.

**Academic qualifications and certifications**:

- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Relevant technology certifications such as
- NICE - NICE Engage NCSE (Support); NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
- Avaya - Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
- Verint - Workforce Management (WFM); Interactions.
- Genesys - Foundational Courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics.
- Genesy - Level 1 Courses - Genesys Cloud CX Webinar - Genesys Cloud CX Overview; Genesys Cloud CX - Routing; Genesys Cloud CX - Telephony and Systems Basics; Genesys Cloud CX - Recording and Quality Management Basics; Genesys Cloud eLearning Path (QM, Scripting, et al).

**Required experience**:

- Entry level experience in a technical implementation engineering.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

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