International Moves Consultant
3 days ago
An International Moving and Relocation provider is urgently looking to hire an experienced International Moves Consultant to join their local team.
This position offers a flexible hybrid working structure and both Permanent and Fixed-term contract opportunities are available.
**Scope of the International Move Consultant role**:
- To coordinate and manage the full household goods moving process for corporate clients
- To partner with corporate clients and their assignees throughout their relocation and move
- To deliver high levels of customer service at all times
- To manage the logistic and shipping process for personal effects
**Further duties of the position include**:
- Managing the end-to-end household goods moving process for a portfolio of corporate clients
- Actively manage relocation move cases to business and FIDI / FAIM standards
- Support Directors with areas of improvement
- Deliver moving services per client policy and continuously liaise with clients and assignees during their move
- Receive and log all required shipping documentation for import and export
- Monitor shipment arrival dates to ensure customer processes are actioned early to avoid any penalties
- Secure best pricing and rates for the move to ensure a profit and re-price corporate moves as required using systems and tools
- Track all relevant shipping, logistics and relocation documentation
- Liaise with shipping and freight forwarding companies as well as external vendors and partners
- Responding to client queries and providing issue resolution
- Ensure client moves are invoiced in full
**Skills required include**:
- Expert knowledge of international household goods moving and move management process
- Excellent customer service skills with the ability to liaise confidently with corporate clients
- Good understanding of shipping, logistics, relocation and freight forwarding processes
- Strong IT and MS Office experience using Outlook, Word, and Excel
- A positive and personable attitude
- Excellent ability to problem-solve
- Fluent in written and spoken English
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