Service Excellence Ambassador

**General information**: **Name** Service Excellence Ambassador **Ref #** 1054 **Date** Wednesday, June 4, 2025 **Description & Requirements**: Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected. **The Opportunity** **RESPONSIBILITIES**: - First point of contact for smart aftersales-related enquiries - Ensure aftersales support to customers by providing high level of customer service (e.g, attend to customer needs and aftersales enquiries) - Attend to incoming calls, handle general enquiries for aftersales matters - Handle all customers' appointment bookings for service and repairs promptly - Process job order and ensure effective flow of information from customers to workshop and vice versa - Coordinate with technical experts and the workshop for technical troubleshooting and new product development - Assist in the procedures for customers' collection of vehicles when the service / repair jobs are completed - Maintain proper and accurate documentation to ensure rightful collection of vehicles after servicing - Ensure collected payments received are submitted to the Account department daily and updating of all payments received in the system - Support the sales team in customer-facing marketing-related events (e.g., roadshows, private events, etc) for product ambassadorship and to respond to product-related and technical enquiries **Job Requirements** **Requirements**: - Minimum GCE ‘O’ Levels with at least 1 year of customer service experience - Demonstrate good interpersonal and communication skills - Proficient in MS Office; Meticulous with numbers and details. - Well versed in English; fluency in Mandarin will be advantageous in order to liaise with Chinese-speaking associates**.** **About the Company** "A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. ""Exceptional Journeys"" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves. We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognized for commendable people practices such as: - HR Asia’s Best Companies to Work Platinum Award in 2024 (10th consecutive year winner) - Happiest Workplace Award 2024 - Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development. - Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016 - Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017 - Merit for Singapore Health Award as awarded by Health Promotion Board - Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards. - Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation - Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation The emphasis on employee experience has been on the forefront of C&C’s practices. Keen for a career conversation? Connect with us to find out more.