Senior Digital Executive

2 weeks ago

Singapore BACHA COFFEE PTE. LTD. Full time

**Join the Bacha Coffee team**
- Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months... _
- Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour. _
- The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence. _

Job Description: Senior Digital Executive

**Responsibilities**
- Customer Service _
- Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc
- Provide information about Bacha Coffee’s products and services
- Coordinate and communicate with internal teams, such as digital warehouse team, to ensure that eCommerce orders are fulfilled smoothly
- Coordinate with internal teams to arrange all customer recovery efforts
- Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries
- Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service
- Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities
- Marketplace _
- Sales tracking & data report generation for reporting and filing
- Campaign planning and subsequent data reporting
- Monitoring of sales and market trends to align and propose promotional mechanics
- Product level monitoring and issue reporting/resolving
- Collaboration, communication and liaison with internal teams & external vendors in regard to marketplace operations
- Ad hoc marketplace-specific operational duties as assigned

**Qualifications**
- At least 2 years of working experience in online D2C
- At least 2 years of working experience in a customer service role
- At least 2 years of experience operating pure player marketplace backend systems
- Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment
- Fluent English and strong writing skills
- Positive character who is able to pivot across multiple tasks

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