Specialist, Service Operations

**Opportunity at a Glance**:
Reporting to the regional Operations Manager, the Service Operations Specialist is responsible for carrying out day to day ACAMS’ operational tasks whilst ensuring excellent service delivery to internal external clients or stakeholders.

**Responsibilities**:

- Data entry, order processing (including group orders), invoicing and member follow ups, reports etc.
- Investigate and resolve customer complaints.
- Maintain thorough and accurate customer service records.
- Keep confidential records and financial information private and secure.
- Learn how to use database systems and technology to deliver great customer care.

Support delivery of key events, ACAMS or Chapter, (face to face or virtual) tasks as assigned. This includes, but not limited to:

- Event set up in system with workflows.
- Managing ongoing registrations and reporting.
- Shipping and logistics.
- Onsite registration, managing temps and web hosting.

Liaise, manage and execute other office/ admin/ operational tasks as assigned.

**Qualifications**:

- Bachelor’s Degree preferred.
- Minimum of 2+ years of experience with financial services, compliance, fintech etc. companies.
- Fluent written and spoken English is a must, additional language proficiency preferred.
- Customer service orientation with a demonstrated desire to exceed expectations - ability to work in a fast-paced environment whilst completing multiple requests and tasks within agreed timelines.
- A “Do Whatever It Takes” attitude to get things done - to meet team and individual objectives/goals.
- Strong attention to detail and ability to work well in a team.
- Previous experience and proficiency with Salesforce CRM preferred.
- Good numeracy and problem-solving skills.

**EEO**:
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.

**Who We Are**:
ACAMS is the largest international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 90,000 members across 180 jurisdictions, ACAMS is committed to the mission of ending financial crime through the provision of anti-money laundering/counterterrorism-financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue. The association’s CAMS certification is the gold-standard qualification for AFC professionals, while the CGSS certification is its premier specialist qualification for sanctions professionals. ACAMS’ 60 Chapters globally further amplify the association’s mission through training and networking initiatives. Visit acams.org for more information.