Patient Service Executive
5 days ago
A Patient Service Senior Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department operations such as administration of clinic’s appointment resources and slots management. H/She assists in onthe-job training for new patient service associate staff and participates in quality improvement projects and initiatives. H/She may work in various clinic locations when the needs arise. H/She should be organised and responsive. She should possess effective communication and interpersonal skills.
**Roles and Responsibilities:
Provide front-desk services:
- Manage and respond to enquiries
- Liaise with patients and other stakeholders to provide services to patients
- Schedule appointments for patients
- Perform registration and necessary discharge procedures for patients
- Provide advice on invoicing matters to patients and Perform payment collection procedures
- Identify situations where patients require additional attention
- Perform service recovery
- Promote use of automated or self-help services, e.g. Patients Satisfaction surveys inclinic Support clinic operations:
- Prepare treatment rooms.
- Manage inventories of clinical and non-clinical items
- Conduct training of staff
- Generate reports Perform quality management:
- Participate in quality improvement initiatives and projects
- Participate in the execution of designated emergency response task
**44 Hours per week excludes 1 hr break ;
Mon - 9 am to 6 pm
Tue - 10 am to 7 pm
Wed - 10 am to 7 pm
Thu - 9 am to 6 pm
Fri - 9 am to 6 pm
Sat - 9 am to 1 pm
**Benefits**
- Performance Bonus
- Annual Leave 14 days
- Medical Coverage : S$ 360 p.a.
- Training Allowance : S$ 500 p.a.
- Annual Allowance.applicable after 1 years service
**Location : Marine Parade (East)
**How to Apply**
What's App : 89102000
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