Patient Service Assistant
6 days ago
**Key Roles and Responsibilities**:
- Assist in patients’ appointment bookings, payment and housekeeping of the clinic
- Assist in the registration of patients and update patients’ registration information and process registration records in accordance with standard operating procedures
- Perform relevant clinical tasks to ensure a high level of operational efficiency
- Any other responsibilities & tasks assigned by Clinic Supervisor / Operations Executives / Operations Manager.
**Key Performance Indicators**:
- Adhere to the policies, procedures, standards protocols in the organization
- Communication between staff, patient and team
- 100% accuracy in billing
- 100% accuracy in clinical measurements or medical errors (E.g. Measures the number of times mistake is made in the medication, patient, or dosage)
- Meet the target turnaround time for patient’s experience in clinic
- Overall patient satisfaction
- Number of mistake events
- Patient Follow-Up (To measure the number of patients who receive follow-up after their visit to the clinic)
**Key Skills**:
- Proficient in Excel and Words
- Meticulous and comfortable with numbers
- Possess excellent phone etiquette and client service abilities to interact with patients, nurses and physicians
**Qualifications**:
- **Experience**: 1 to 2 years relevant experience
**Job Requirements/ Expected Behaviour Traits**
- Able to work on weekends, 5.5 days week
- Open minded to consider ideas, beliefs and practices different from your own
- Stress tolerant
- Proactive
- Results oriented
- Ability to multi-task and a team player
- Dependable to get the work done.
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