Senior Executive/ Assistant Manager, Operations

COMPANY DESCRIPTION
**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

DESIGNATION : Senior Executive/ Assistant Manager, Operations (Facilities Management)

RESPONSIBILITIES
**Equipment and Building Maintenance**
- Conduct regular inspections of facilities, trouble shoot problems, collate and assess reports on defects and damages and supervise in-house preventative maintenance where possible.
- Advise the Management on the general condition of the building and its facilities and make recommendations for improvements and upgrades.
- Educate and train Facilities staff on the proper and safe usage of equipment and installations.
- Respond to all emergency maintenance calls, including after office hours and during weekends / public holidays.
- Oversee appropriate documentation of maintenance and repair records.
- Plan and implement a fire safety system to ensure that the Home(s) meets all fire and building code safety standards.
- Supervise the Facilities team in the overall maintenance of the Home(s) and ensure smooth operations.

**Contract Management**
- Define scope of contractual or project / renovation works, obtain quotations/tenders and make recommendations on the most viable offers.
- Oversee and manage the appointed contractors to ensure that they conform to the required standards.
- Oversee schedule of contracts and activate the renewal process when due.
- Oversee Verify work completion for payment.

**Inventory Management**
- Oversee storage and dispensing system for goods and assets.
- Supervise the proper inventory management of medical and non-medical supplies and ensure that adequate stocks are available to meet the operational requirements.

**Supervisory Duties**
- Ensure efficient day-to-day operations of the Facilities, Laundry, Housekeeping and Transportation teams.
- Manage the Facilities, Laundry, Housekeeping and Transportation teams inclusive of recruitment, discipline and performance appraisal.
- Inform the Senior Manager of disciplinary issues in the teams.
- Ensure compliance of the Facilities team to workplace safety standards.

**Administrative Duties**
- Develop operating procedures for the department and ensure compliance.
- Verify Invoices for issue of payments and monitor that expenses are kept within approved budget allocation.
- Assist the Senior Manager in budget exercises to ensure sufficient provisions for proper upkeep of the Home(s).

**Others**
- Participate as member of the Home's Fire Safety Committee.
- Participate, and at times, lead, in inter-department work improvement projects.
- Support technologies enhancement and process improvement of the Home(s).
- Any other duties as assigned by the Senior Manager or Centre director or Head, Residential Care Division.

QUALIFICATIONS
- Min Degree in Business/Building/Facilities Management/Engineering or an equivalent.
- 3 - 4 years of operational experience in running a facility, with 2 years in a supervisory role.
- Has experience in budgeting.
- Team player with excellent interpersonal and negotiating skills.

OTHER INFORMATION
Location: Chai Chee Nursing Home