Associate / Assistant Director, Organisation
2 weeks ago
[What the role is]
The Monetary Authority of Singapore (MAS) is Singapore’s central bank and integrated financial regulator.
As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore’s exchange rate, official foreign reserves, and liquidity in the banking sector.
As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore - banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education.
MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.
Join us now, if you have a genuine interest in making an impact to help shape Singapore’s economic and financial landscape.
**[What you will be working on]**
You will be part of a committed team of officers tasked with supporting the administration and operational functions of the department.
Your primary responsibilities will be to manage the operational processes of MAS’ public platforms, including the Contact Centre, our public queries and complaints portal, and the MAS Website, to ensure and improve efficiency and service quality in the delivery of MAS products and services to our external stakeholders. This entails working closely with MAS product teams, external vendors and various departments within MAS. Additionally, you will be responsible for maintaining the knowledge base for public queries, tracking service quality, and using data analysis to identify areas for enhancement to improve ease of access, operational efficiency and user satisfaction.
You will be responsible for championing knowledge management within the department, ensuring the department’s knowledge resources align with the objectives outlined in MAS’ knowledge policies. This may involve digitising records, participating in knowledge audits and contributing to local KM planning sessions.
You may also be expected to support corporate planning activities, which may include collating input for surveys for whole-of-government initiatives and updating of corporate governance and organisation excellence templates within MAS, planning and coordinating events and meetings.
**[What we are looking for]**
- Strong organisational skills
- Detail-oriented, proactive and resourceful individual
- Strong communication, stakeholder management and interpersonal skills
- Able to multitask and prioritise in a fast-paced environment
- Proficient in data analysis, reporting, and visualisation tools.
- Effective project management skills
- Able to work well independently as well as in a team environment
- Willing to “roll up sleeves” to support fellow team members in managing public queries/complaints that fall outside the guidelines or requests that are unique.
- Experience in data management, operations, or a similar role within a service delivery environment preferred.
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.
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