Technical Support
5 days ago
**Who are we?**:
Kramer is a leading player and pioneer in the audio-visual industry. Our product and solutions power creativity, collaboration, and engagement.
At Kramer, we make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions. We believe that technology can amplify the human experience and help people reach their potential.
Enterprise companies, schools, universities, governments, and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide.
From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.
**Your Role**:
We are looking for a Technical Support and Training Manager, APAC to join our team in Singapore. This position involves ensuring efficient tier 2 technical support while also designing and delivering comprehensive training programs for our partners.
**Responsibilities**:
- Diagnose and resolve escalated technical issues that require tier 2 expertise.
- Collaborate with cross-functional teams to ensure complex technical issues are addressed promptly.
- Design and implement training programs for partners, focusing on enhancing their technical knowledge and product understanding.
- Deliver engaging and informative training sessions in various formats, including in-person and virtual settings.
- Evaluate training effectiveness through assessments, feedback, and performance metrics.
- Collaborate with product and development teams to stay updated on product features and changes.
- Continuously improve training content to align with technological advancements and industry trends.
- Serve as a technical mentor and resource for both the technical support team and partners.
- Stay informed about partner needs and expectations to ensure training is relevant and impactful.
- Maintain training records and documentation to track partner progress and training outcomes.
- Create performance dashboards and reports that provide a clear overview of team performance metrics.
**Qualification**
- Bachelors in information technology or related field
- Must have minimum 5 years’ experience in handling technical support and training. Prior experience in presales will be advantageous.
- Should have comprehensive knowledge of the technologies in the industry like Audio Visual technologies, Networking & IP technologies, Cloud and Security.
- CCNP and any other networking certifications are preferred.
- Excellent communication and presentation skills.
- Ability to collaborate effectively with internal teams and external partners.
- Leadership and mentoring abilities to guide technical support and training teams.
- Knowledge of troubleshooting methodologies, strong problem-solving techniques and adaptability.
HBvlq9I3PB
-
Desktop Support Engineer
3 days ago
Singapore Advance Global IT support Full time $28,800 - $54,000 per yearContract Type: B2BLocation: Tuas, SingaporeSchedule: Monday–Friday, 09:00–18:00 SGTRole OverviewWe are seeking an experienced EUC (End User Computing) Support Engineer – Level 1 to provide on-site technical support for end users. The ideal candidate will have strong Mandarin communication skills and 5–10 years of experience in IT or EUC support.Key...
-
Technical Support
7 days ago
Singapore Galaxy Artificial Intelligence and Robotics Research Institute Pte Ltd Full timeCompany Galaxy Artificial Intelligence and Robotics Research Institute Pte Ltd - gair.sg Designation Technical Support Date Listed 23 Dec 2024 Job Type Entry Level / Junior Executive - Intern/TS Job Period Flexible Start - Flexible End Profession Engineering Industry Artificial Intelligence / Smart Automation Location Name Address 29 Media...
-
Technical IT Support
3 days ago
Singapore JJ CONSULTING SERVICES Full timeOur Client is a leader in providing automated innovative business solutions to Restaurants and F&B industry, who is seeking to recruit a Point of Sale (POS) IT Support. **Technical IT Support As a POS Support Technician you will work as a member of a technical support team and will report directly to the Support Manager. You will be required to assemble...
-
Technical Support
1 week ago
Singapore RV MANPOWER PTE. LTD. Full timeBe part of a company that champions service excellence, sustainability, and innovation. With over 30 years of industry experience and a strong culture grounded in integrity and proven best practices, we're committed to creating an environment where you are empowered to grow, take initiative, and make a real impact. We are looking for a motivated Technical...
-
Customer Support Director
2 weeks ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeThe Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...
-
Technical Support
2 weeks ago
Singapore Keenfinity Full time $60,000 - $120,000 per yearAt KEENFINITY, we are a globally leading provider of innovative security and professional communication solutions. We offer more than just technology - we secure, connect, and amplify the moments that matter in life . With a heritage of quality and reliability, and a vision driven by innovation, we are shaping the future of communication, security, and...
-
Engineering Lead, Custody
7 days ago
Singapore Support Full timeAbout BitMEX BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional‐grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with "no coin lost, ever!". Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum...
-
Technical Support
7 days ago
Singapore SK HYNIX ASIA PTE. LTD. Full time**Technical Marketing / FAE - Support Failure Analysis for Quality Issues (Report issues found, provide relevant information and follow solutions to their conclusion.) - Conduct and support Customer Meeting & Quality Improvement Activities - Monitor product quality, identify areas of improvement and address those issues with innovative solutions. **Key...
-
Technical Support
2 weeks ago
Singapore ENETEK POWER GROUP PTE. LTD. Full timeJob Descriptions and Responsibilities: - Provide after-sales technical support to all local and regional customers - Provide technical advice and recommendations to customers to resolve issues - Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers - Support QA team in system testing which...
-
Technical Officer
2 weeks ago
Singapore ITE Institute of Technical Education Full time[What the role is] As a support staff, your role is to support policies and schemes in specific functional areas. - Maintain and upkeep training facilities such as workshops and labs, and manage the inventory and stocks - Carry out basic maintenance and servicing of tools, equipment and machines - Responsible for the day-to-day operations and the upkeep of...