Guest Services Agent

4 days ago

Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

As a **Guest Services Agent for Service Express **, you will be tasked to:

- Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extensions.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- Process in-room dining food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.
- Assist guests with accessing internet and guestroom entertainment.
- Assists reservations team with noting down restaurant reservations
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.

  • Guest Services Agent

    1 week ago

    Singapore IHG Hotels & Resorts Full time

    Join to apply for the Guest Services Agent role at IHG Hotels & Resorts Get AI-powered advice on this job and more exclusive features. What's the job?Guest Services Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated, and multi-skilled employees who efficiently handle reservations, answer calls/inquiries, and...

  • Guest Agent

    1 week ago

    Singapore KFS ASSET MANAGEMENT PTE. LTD. Full time

    **Job title**:Guest Agent **About KFS Hotel Capital**: Due to supporting an internationally established alternative accommodation provider that provides corporate clients high quality apartments, we are looking for a guest service agent or property executive to join our team. **Essential Duties & Responsibilities**: - Meeting and greting new guest at the...

  • Guest Service Agent

    5 days ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    JOB SUMMARY Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed. MAIN RESPONSIBILITIES Provide quality service to the guest by responding to their requests promptly, efficiently and...

  • Guest Services Agent

    1 week ago

    Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time

    **Job Highlights** - Duty Meal - Birthday Off - Flexi Benefit - Insurance Coverage - Learning and Development Opportunities - Special Employee rate at all IHG Hotels worldwide **What’s the job?** Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make...

  • Guest Services Agent

    2 weeks ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety...

  • Guest Service Agent

    2 weeks ago

    Central Singapore IHG Full time

    **About us** Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team...

  • Guest Service Agent

    2 weeks ago

    Singapore Coriander Leaf Pte Ltd Full time $13,200 - $54,000 per year

    Job Description - ServerWe are looking for a vibrant energetic Guest Service Agent (GSA) who best represents the Coriander Leaf brand and fits into the restaurant team. Guest service is a vital part of a GSA's responsibility to manage guest's expectations to the fullest. GSA responsibilities include:ResponsibilitiesProvide courteous, professional, and...

  • Guest Services Agent

    2 weeks ago

    Singapore PULLMAN Full time

    **Company Description** Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...

  • Guest Services Agent

    6 days ago

    Singapore Pullman Hotels & Resorts Full time

    Company Description Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...

  • Guest Service Agent

    2 weeks ago

    Singapore COMO Hotels and Resorts Full time

    COMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Guest Service Agent **Base Location**:Singapore **Department**:Front Office **Reporting to**:Front Office Supervisor **Job Summary** Provide personalised and efficient guest service per Leading Quality Assurance and COMO Hotels and Resort...