Operations Manager

6 days ago

Singapore MEDLINK HEALTHCARE GROUP PTE. LTD. Full time

Medlink Healthcare Group (MHG) is committed to improving the healthcare industry and society through quality services at affordable prices. We specialize in Emergency and Non-Emergency Patient Transport, Ambulance Services, Industrial Emergency Coverage, Event Coverage, Training Services, and Medical Supplies. Medlink Healthcare Group is an equal-opportunity employer and values diversity in its workforce.

**Position Overview**:
The Operations Manager will oversee and manage the ambulance department's day-to-day operations, ensuring seamless service delivery, regulatory compliance, and operational excellence. This role involves leadership, strategic planning, and coordination to achieve the company's operational and financial goals.

**Key Responsibilities**:
**Operational Management**:

- Oversee and manage the daily operations of the ambulance department, including scheduling, deployment, and resource allocation.
- Ensure all operations comply with regulatory standards and internal protocols.
- Monitor the performance of services to meet key performance indicators (KPIs) and service-level agreements (SLAs).
- Manage incident reports, investigate service failures, and implement corrective actions.

**Team Leadership and Development**:

- Lead and mentor a team of Paramedics, Drivers, EMT and support staff to foster a culture of excellence and teamwork.
- Develop and implement training programs to improve staff skills and knowledge.
- Conduct performance appraisals and address performance-related issues effectively.

**Strategic Planning and Optimization**:

- Identify opportunities for operational improvement and cost efficiency.
- Implement strategies to enhance service quality, productivity, and customer satisfaction.
- Collaborate with other departments to streamline workflows and enhance interdepartmental coordination.

**Financial Oversight**:

- Assist in preparing and managing departmental budgets.
- Monitor expenses and optimize resource utilization to meet financial targets.

**Customer and Stakeholder Management**:

- Maintain strong relationships with clients, hospitals, and other stakeholders.
- Address and resolve customer complaints and feedback professionally and promptly.

**Health and Safety Compliance**:

- Ensure the highest standards of health and safety in all operations.
- Conduct regular audits and drills to maintain compliance with safety protocols.

**Qualifications**:

- **Education**:Diploma or Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- **Experience**:Minimum of 5 years in an operations management role, preferably in healthcare, emergency services, or logistics.
- **Skills**:Strong leadership and team management skills.
Excellent organizational and problem-solving abilities.
Proficiency in using operations management software and tools.
Exceptional communication and interpersonal skills.
- **Certifications**:Knowledge of healthcare regulations, first aid, and CPR certifications is a plus.

**Key Attributes**:

- High level of integrity and accountability.
- Ability to work under pressure and manage crises effectively.
- Strong analytical and decision-making skills.

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