Guest Relations Manager

3 days ago


Singapore SENTIAL JOBS PTE LTD Full time

JOB DESCRIPTION & REQUIREMENTS
- Provide upscale guest service experiences for clients.
- Coordinate and manage commnication between guests and staff and follow up to ensure we resolve sustomer concerns
- Abaktze cystiner feedback from guests and online reviews and suggest ways to improve ratings.
- Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.
- Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.
- establish friendly relationships with regular clients.
- Foster a ulture of hospitality excellince, professionalism, and continuous improvement among team members.
- Oversee day-to day operations of the outlet, ensuring that everthing runs smoothly and efficiently.

**REQUIREMENTS**:
+ Japanese knowledge and speaking is advantage.

+ Good communication skills are must

+ Customer service drive with outstanding communication and active listening skills

+Excellent problem-solving and multitasking skills

+Leadership skills along with the ability to motivate a team into high performance.

+Ability to work flexible hours



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