Customer Experience Officer

1 day ago

Singapore SERAYA ENERGY PTE LTD Full time

**Responsibilities**
- **Manage customer onboarding**: Facilitate the end-to-end onboarding process. This includes:

- Document verification
- Co-ordination with MSSL / SP
- Conducting checks to ensure that contracts / agreements are in accordance to company policy
- Contractual obligations in contracts are captured in downstream systems
- **Mange customer off-boarding**:

- **Handle and resolve customer interactions**:

- Work with Service Partners to provide assistance and solutions to customers. Eg. Sales, Finance, Credit Control
- Route / resolve inquiries and issues effectively and accurately.
- Handle sales and product enquiries: Educate potential customers about the organization's products and services, convert leads into sales.
- Process customer forms (eg. GIRO)
- General administrative tasks (eg. submission of team invoices)

**Requirements**:

- Diploma and/or 1-2 years of customer service experience preferred
- Excellent communication and documentation skills
- General technical knowledge and hands-on experience with various OS platforms (e.g. MS Windows, Mac OS X)
- Self-starter, with a track record of dependability and honoring commitments
- Maintain a positive, empathetic and professional attitude toward customers
- Keen problem solver who connects with individuals during each interaction
- Attention to details while being able to multi-task effectively

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