Asia Training Coaching and Quality Leader

**Bring more to life.**

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Asia Training Coaching and Quality leader for Cytiva will be responsible for managing the training, coaching and quality activities for Customer Services across the APAC and China regions.

This position is part of the Commercial Operations organization and will be a remote position in Singapore.

**In this role you will have the opportunity to**
- Provide expert input into the documentation and training/coaching assets developed by the global CS training team.
- Manage the deployment and delivery of training for the China and APAC CS teams, both for new hires and for process deployments, together with the associated logistics and attendance records.
- Work with the regional leadership and coaching teams to ensure that we meet the KPIs required for the coaching framework and competency, and train new coaches when necessary.
- Provide support for the regional leadership teams for the coaching and implementation of soft skills training for the region. Provide change management support and guidance for process deployments using the ADKAR model.
- Manage and facilitate quality activities for the regional CS teams. Provide input to DBS activities and support the embedding of the DBS mindset throughout the region, including standard work and daily management dashboards.

**The essential requirements of the job include**:

- 3 years Customer Service experience within one of the Commercial Operations teams within the China/APAC regions.
- Experience of working across the APAC and/or China regions
- Comfortable with the Customer Services IT platforms such as Oracle, SFDC and Qlik
- A good working knowledge of all CS processes
- Fluent in one or more of the regional languages (for example: Japanese, Korean, Mandarin Chinese) with additional fluency in English.

**It would be a plus if you also possess previous experience in**:

- Coaching for the CS teams
- Experience in driving actions to relevant KPIs

**Who you are**:

- Passionate about ensuring our customers receive the best support from our customer services teams
- Enjoys supporting and upskilling colleagues via development activities such as training and coaching.
- A team player who enjoys working with a wide variety of functions
- Communicates effectively at all levels of the organization. Expresses ideas clearly and simply both verbally and in writing. Communicates and listens effectively to develop and maintain key business relationships.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.