Service Delivery Assistant Lead

**Job Details**

**Who we are**

Johnson Controls is the global leader for smart, healthy and sustainable buildings.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.

Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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**What you will do**:

- Leading and supervising the day-to-day operations of the Service Delivery Administrators (SDA)
- Hiring, training and evaluating employees and taking corrective action when necessary
- Planning and coordinating administrative procedures and systems and devising ways to streamline processes
- Assessing staff performance and provide coaching and guidance to ensure maximum efficiency
- Ensure operations adhere to policies and regulations
- Monthly computation of various Operational reports to track aged items and prompt closure
- Monthly review and updates of the financial reports with the actions identified to close aged items
- Monthly run of the Overtime cum allowance report and Quarterly run of the Incentive program to payroll team
- Monitor parts arrival status to facilitate quicker withdrawal to achieve faster turnover
- Working with Accounts Receivable Team on resolving customer payment issues arising from documentation concern
- Coordinating with couriers, sorting/ distributing incoming letters, faxes and forms
- Organizing business lunch in when required
- Processing of ad-hoc orders under Sales Order/ Project System module when necessary
- Tracking of the team KPI deliverables to ensure requests are processed in timely manner
- Data Entry/ Filing
- Any other ad-hoc duties assigned

**What we look for**:

- Diploma / Degree Holder
- Proficient in English with excellent oral and written communication skills
- Attention to detail, analytical and problem-solving skills
- Able to work under pressure and meet tight deadlines
- Strong MS Office skills (Excel, Word, Outlook, Power point)
- Positive attitude and a team player
- Preferred with experienced in SAP/ Baan/ Iscala

**_Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. _Our D&I mission elevates each employee _’ _s responsibility to contribute to our culture. It _’ _s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands._