In-house Wine

1 day ago

Singapore Reeracoen Singapore Pte Ltd Full time

Our Client is a well-known Korean company, operating duty-free shops overseas, including in Singapore. Currently, they are looking for an In-House Wine & Spirit Sommelier / Trainer. The In-house Sommelier / Trainer must have a vast knowledge of wine, beer, spirits and other beverages to support the Operations Team in providing in-house coaching, training and advice to both customers & employees to deliver a first-class customer experience.
- Reporting to the Head Of Human Resources & General Affairs.
- 【 What you will be doing 】- He/she will partner with the Training and Operations team to actively coach front-line staff to promote wine/spirits sales as well as train them to have basic wine knowledge in promoting wine/spirits sales.
- Responsible for in-store coaching of the front-line staff - create, develop and implement training guidelines for employees- Develop and motivate Operations team members through capability development:

- Coordinating and conducting tasting days or “wine/spirits of the month” events for internal staff
- Analyse service quality and customer satisfaction for improvements via CAG QSM results and mystery shopping findings
- Track and research beverage trends in the industry and develop strategies utilizing market and consumer trend information
- Identify and establish internal and external stakeholder relationships.
- Ensure compliance with customs, food and beverage hygiene policies, procedures, and health and safety regulations when delivering in-house training or tasting workshops.
- Any other ad-hoc duties as assigned by the Management

**Qualifications**:
**Requirement**:

- 【 What they are looking for 】- Processes at least 5 years of training records in wine/spirits knowledge sharing
- WSET 3 Certification or related Certification as a sommelier or a degree in a relevant discipline is required.
- ACTA or similar certification will be an advantage
- Good knowledge of new and old world wine-producing countries including but not limited to different varieties and selections of wines, viticulture, vinification and wine packaging.
- Must have a vast knowledge of beer, spirits and other beverages besides wines
- Ability to coach front-liners to advise customers on wines based on their personal taste preferences
- Previous experience as a trainer, sommelier or similar role
- Good presentation and communication skills
- Availability to work during store opening hours, including weekends and holiday**English Level**:
**Other Language**:
**Additional Information**:
**Benefit**:
【 What they are offering 】- AWS
- Annual Leave 14 days (Maximum of 18 days)
- Medical Leave
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage**Working Hour**:
9:00 ~ 18:00**Holiday**:
**Job Function**:

- Other

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