Customer Success Manager

About the team
Our Customer Success team at OpenAI is dedicated to partnering with our customers to realize business value through deployment of ChatGPT Enterprise and OpenAI API. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to inspire and accelerate a company or a person on their AI journey.
About the company
OpenAI’s mission is to build and ensure that safe artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings together the world’s best scientists, engineers, and business professionals to accomplish this.
About the role
We are looking for a seasoned Customer Success Manager to join our GTM team in Singapore. In this role, you will work with a diverse range of Enterprise customers—supporting our most complex and innovative clients in maximizing value from OpenAI's offerings, and leading strategic, time-bound implementations to drive adoption of ChatGPT Enterprise. You will collaborate closely with Sales, Product, Marketing, Partnerships, and Engineering teams to deliver exceptional outcomes for our customers.
This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
**In this role, you will**:
Advise and partner with the world’s largest and most complex enterprises to drive AI adoption and business transformation with OpenAI’s offerings.
Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines.
Define and manage structured, time-bound onboarding and deployment projects across multiple OpenAI products to ensure seamless adoption and measurable success.
Own the relationship with Product for these largest customers who are pushing the product’s boundaries.
Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology. Work as an internal leader to share and scale those insights and frameworks to the CS team.
Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business.
Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.
Collaborate closely with the Sales team to ensure seamless handoff between pre
- and post-sale.
Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.
Foster customer advocacy and facilitate customer testimonials and case studies.
**You’ll thrive in this role if you**:
Have 6+ years of experience in customer-facing roles, engaging C-level technical audiences with complex global organizations.
Have full professional fluency in both Korean and English
Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing success programs as the key advisor to global as well as regional customer organizations.
Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes
Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
Are personally committed to fostering the safe and ethical evolution of AI.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.