Customer Success Manager

1 day ago

Singapore Teradata Full time

What You’ll Do
You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned banking accounts.
Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
Who You’ll Work With
Work with the rest of the GTM team within Singapore and/or Growth Market business unit.
You will demonstrate ability to understand the customers’ needs, develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision-makers all leading to increased customer satisfaction & further expansion opportunities.
The position reports to our Geo Leader based in Singapore leading the CX team across Asia.
10+ years of experience on customer-facing roles (e.g., pre-sales, strategic consulting, customer role, customer success etc.) with a strong exposure and knowledge of the Banking Industry
Should have experience in promoting analytical solutions for large financials in either a pre-sales or customer-facing role
Work with sales team to meet our customers’ business challenges using data and analytics at scale.
What You’ll Bring
BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
Continuously engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
Possess a keen interest in and understanding of developments in data and analytic technologies.
Possess the ability to multitask and manage competing priorities across multiple customers.
Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
Demonstrate excellent organizational and people skills.
Excellent English proficient and presentation skills.
This role could require Domestic & International travel.

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