Manager, Guest Relations

2 days ago

Singapore FICO RESTAURANT PTE. LTD. Full time

We are looking for a passionate, service-driven individual to fill the role Manager, Guest Relations. The role requires an individual with outgoing personality who strives to provide our guests with top quality service. This role is an integral part of our Front of House team that leaves guests with an awesome experience which will see them returning time and again.

You’ll be in-charge of:

- Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
- Responding to any guest enquiries and requests
- Warmly welcoming every guest that enters the restaurant
- Addressing guests, recognize any special occasions mentioned and pass on the information to the team to personalise guests’ experience
- Assigning guests to designated seats as per seating plan
- Taking initiative to check on guests regularly to make sure that their needs are met
- Requesting guests for their feedback and relay feedback to the manager on duty
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
- Carrying out any other duties as assigned by the General Manager

What we’re looking for:

- Skillful at communicating with guests and providing excellent customer service
- Ability to engage in conversations in a professional and friendly manner
- Good command of spoken English
- Outgoing, presentable and service orientated

What to expect:

- 5 day work week
- Employee Dining Discounts across the Group
- Medical and Insurance Coverage
- Celebrating Milestones

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