Regional Senior Cbs Executive

3 days ago

Tiong Bahru, Singapore Bollore Logistics Asia Pacific Full time

**About the role**

The Customer Business Solutions (CBS) team oversees commercializing and implementing Bollore Logistics' global business solutions offer to customers. As a Regional CBS Project Executive, you will be responsible for the direction, coordination, implementation, execution, control and completion of project, while remaining aligned with strategy, commitments and goals of Bollore Logistics.

**What you will be doing**

Reporting to the Regional CBS Manager, you will be responsible for:
Collaboration
- Keep close communication with regional leaders (Front Office / Middle Office) to understand team vision
- Disseminate vision and objectives to local CBS team members
- Participate in local CBS performance and skills assessment
- Design and follow-up skills improvement plans to help team achieve highest competency standards
- Participate in early stages of change management directed by HQ

Pre-Sales
- Prepare & present Track & Trace solution + evolutions (transport requests, purchase orders, warehouse tracking, mobile, IoT) to customers and internal stakeholders (modules, widgets, customization options)
- Present Business Intelligence concepts and capabilities to customers and internal stakeholders (reports, KPIs, dashboards)
- Present collaborative tools concept and capabilities to customers and internal stakeholders
- Collaborate with local/regional tenders’ team to validate customer’s projects feasibility
- Present and encourage customers to use our EDI / API standard solutions + innovation solutions (IoT, predictive analytics)

Solution Implementation
- Capture full scope of work from Front Office / Customer / Tender
- Create and use end-to-end technical project planning documentation (memos, SOPs, project and data flow diagrams, what-if analysis, report and KPI definition)
- Contact and mobilize all necessary stakeholders to projects
- Identify non-standard requests and build alternative solutions
- Participate/lead standard project implementation (methodology, tools)
- Participate/lead technical project planning and implementation (systems communication mapping, parameterization, communication between technical and non-technical stakeholders)

Solution Roll-Out
- Stabilize technical processes post-implementation
- Bug analysis and escalation
- Hypercare management

Solution Run
- Customers and internal stakeholders training to latest implemented solutions
- Return on experience (RETEX) management
- Existing solutions continuous review for upgrade potential

CBS Community
- Connect and exchange with regional and worldwide business solutions community
- Stay updated on company’s organization and global strategy to continuously adapt solutions offer
- Prepare and animate regular meetings to exchange on key topics

**Requirements**:
**The successful applicant**
- Knowledge of Freight Forwarding preferred
- Knowledge of Information Systems logic
- Knowledge of Project Management standards (WBS, CPM, PERT, AGILE )
- At least moderate knowledge of business intelligence reporting tools (preferably IBM Cognos)
- Advanced Microsoft Excel
- Preferred understanding of basic database management concepts
- Knowledge of SQL is a plus (non-mandatory)
- Preferred knowledge of data visualization tools (preferably Tableau)
- Excellent project management and general organizational skills
- Standardization mindset
- Excellent prioritization skills
- Excellent communication skills (upward / downward communication) and team growth spirit

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