Customer Service Executive

6 days ago

Singapore Stafflink Services Full time

Job Description

Company transport pick up from Yishun, Admiralty, AMK, Sengkang, Tanah Merah, Tampines, Pasir Ris MRT stations
AWS & VB available

Our client is a global leader specialized in international transportation, freight forwarder, supply chain management, and packaging solutions with offices in over 20 countries.

**Responsibilities**:
Answer all incoming calls promptly and politely
Respond to customers' enquiries promptly
Basic knowledge on cargo commodity as per IATA rules and regulations
Handle all air export shipment interface with multiple parties (internal and external customers/ stakeholder) on shipment requirements
Booking of flights with procurement team
Check on AWB/ HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/ non-compliance issue
Ensure all data are updated correctly in system
Liaise with overseas agents on various requirements and rates
Obtain rate approval from customer before shipment departs
Provide flight details and feedback to customer on freight status timely
To ensure AED compliance and job file closures within KPI
Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
Good understanding of customer's SOP and shipment handling requirement by ensuring compliance prior to shipping with customer satisfaction
Monitor progress to achieve month-end targets/ annual objectives and KPI
Supporting others on shipment execution when necessary
Take charge of supplier's invoice disputes
Timely escalation of issues/ concerns that requirements broader attention and resolution
Take on all other ad-hoc tasks delegated by supervisor/ manager

**Requirements**:
Minimum GCE 'O' levels with 1 - 2 years of customer service-related experience
Experience in freight forwarding (airfreight) is advantageous
Possess excellent communication and interpersonal skills
Good written and spoken English
Able to work over-time when required

**HOW TO APPLY**:
Job Type
Permanent Full Time

Working Hours
Mon - Fri, 9am - 5:45pm/ Sat, 9am - 1pm (once a month)
Salary
From S$2,600.00 to S$3,400.00
Location
East
Classification
Customer Service / Call Center

**EA Personnel**: Sherri Yang Hui Shan

**EA Personnel Reg. No.**: R22106683

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