Operations Executive

3 days ago

Singapore STERRA TECH PTE. LTD. Full time

**Company Overview
We invite you to join our team at Sterra.sg, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our vision to improve the lives of everyone by having a Sterra product in every home, and our mission to make effective wellness products accessible for everyone to live to their fullest potential.

**Key Responsibilities:
- Provide assistance to the Operations Manager.
- Manage the scheduling of customers' orders in a timely manner.
- Manage customers' after-sales inquiries and provide the best customer experience.
- Liaise with 3PL Warehouses for storage and deliveries.
- Liaise with 3PL courier's logistic partners and in-house technician team to deliver customer orders in a timely manner.
- Perform admin duties, filing, data entry, and record keeping.
- Keeping track of inventory records and managing inventory inbound and outbound to make sure inventory accuracy.
- Work closely with the customer service department to provide the best customer experience for customers.
- Finding creative solutions to solve day-to-day operations challenge and to crush obstacles.
- Any other ad-hoc tasks or projects.

**Requirements:
- Diploma / Degree Holder in Supply Chain Management or equivalent
- Experience in routing delivery fleet (Maps)
- Experience in utilizing Shopify / Lazada / Shopee / Lalamove / Orderhive platform
- Hands-on and great sense of job ownership
- Customer-oriented, and positive work attitude.
- Motivated and willing to learn
- Team player with great adaptability
- Able to work under pressure to meet deadlines
- Flexible and adapt to work in an exciting start-up environment
- Basic command of English and Chinese
- Experience working in e-commerce will be a plus
- **3 years experience in order scheduling and meeting customer orders and using order management systems.**

Working schedule: 5.5 days per week (including one weekend)

Location: 8 Pandan Crescent

**Only shortlisted will be notified

We are excited to work with you

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