Lead, Ics Strategy, Service Management

**Job Summary**
- The Group Chief Information Security Officer (CISO) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s data and IT systems by managing Information and Cyber Security (ICS) risk across the enterprise.- Group ICS Risk & Governance Function is central to ensuring the Bank’s ability to meet its ICS commitment to internal and external stakeholders, including regulators, as well as maintaining an acceptable ICS risk profile that is regularly reported to the Board.- The Lead, ICS Strategy, Service Management & People will report into Head, ICS Strategy, Financials & Service Mgmt. within the ICS Risk & Governance function.- The role will be responsible for ICS operational strategy definition and tracking for execution, ICS Service Management as delegated ownership for Group CISO ensuring compliance to Bank’s standards and key dates and leading People Agenda and related initiatives across ICS.- The role will also be responsible for defining the Risk & Governance and ICS operational strategies and implementing the frameworks to govern and track the required sign-offs & deliverables to completion and managing and coordinating all Risk and Governance Management priorities and pan Risk & Governance initiatives.

**Key Responsibilities**

**Strategy (ICS & RnG)**
- The strategy sets out the overall direction and delivery principles for ICS & RnG organisation by providing a desired future state, roadmap, high-level steps, funding requirements, measurable benefits to achieve the organisational objectives.- ICS Strategy: The role will own the ICS Strategy and responsible for defining and implementing the framework to effectively manage and govern the definition, approval and implementation of the ICS Strategy.
- Creating short, medium and long-term ICS Strategy and track progress to ensure that we are delivering what was promised.
- Building a strategy at an operational level to drive ICS towards its future state and aligning all budget and headcount and vendor activities to the achievement of this strategy.
- Driving continuous evolution and deployment of various capabilities, identifying, designing, and delivering capabilities that will contribute to the execution of the CISO strategy & organisational design.
- Presenting the Strategy to various key stakeholders.
- Proactively engaging with stakeholders, being a trusted partner, to ensure their current and future requirements are catered for, providing support, especially within resourcing and people related areas, across various ICS domains to ensure mobilisation of their plans.
- Enabling ongoing efficient delivery of services and processes through consolidation of technologies and implementation of self-service and/or automated, capabilities that support domain strategies.

**ICS Service Management**
- Oversight and coordination of, with delegated ownership from Global Head, Information & Cybersecurity, the Master Service Agreement, Master Service Level Agreements and Outsourcing initiatives across ICS ensuring adherence to Bank and regulatory standards, supporting Country level service reviews, Periodic Risk Reviews and related service, risk and control commitments. Including related Group outsourcing Inventory applicable to Singapore Third Party Risk Management Committee (TPRMC) and outlined governance requirement from Monetary Authority of Singapore (MAS).
- Define; agree and Implement framework to define service management roles & responsibilities across ICS, manage in-scope Service Management activities to closure ensuring timely completion of all required activities, obtain Management sign-offs in alignment to Bank’s requirements and standards.
- Lead initiatives to streamline Service Management processes centrally across ICS services lines (i.e. combined BIA plans for locations)
- Provide support, training and mentorship for junior staff (Matrix reportees) in upskilling their capabilities to provide support for ICS Service Management.
- Centrally coordinate ICS incoming and outgoing organisation transition & changes across ICS across key stakeholders including ICS BPM, Vendor Management, Finance, HR, Risk & Governance ensuring all changes documented, signed off and managed in alignment to Bank Standards,

**People Agenda & Initiatives**
- Develop and drive people agenda and related initiatives across ICS supported by a robust communication strategy to ensure full awareness and progress across ICS population.
- Define and agree a plan to holistically manage and track the people initiatives being delivered across the ICS People Pillars and ensure linkage with people initiatives across wider Bank and HR teams.
- Manage quarterly external training process ensuring external training requirements are gathered and approved with agreed stakeholders in line with agreed ICS and Bank principles. Continue refining and streamlining the external training process to ensure continued enhancement and leve