Travel Executive

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $3,500 - $4,400 Per Month**Date Posted**
- 5 hours agoAdditional Details

**Job ID**
- 107041**Job Views**
- 1Roles & Responsibilities

**(Job ID: 17725)**
- Handling incoming requests:
・Expertly use the appropriate client Travel tools and systems to complete requests
- ・Search and confirm travel reservations for the customer
- ・Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
- ・Provide travel offers and general travel advice to travelers
- ・Responds to requests accurately and completely- ・Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
- ・Provides the customer with the required industry information, such as low fares, exchange costs and penalties
- ・Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- ・Supports the company and client driven initiatives- Problem Solving:
・Appropriately responds and resolves customers inquiries
- ・Anticipates and provides assistance on potential challenges that may arise for the customer
- ・Performs follow-up as needed and within the time frame promised to the customer
- ・Proactively provides feedback to management to avoid future customer issues
- ・Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
- Quality:
・Consistently exceeds individual and team goals
- ・Effectively uses the telephone systems
- ・Completes reservations with mínimal errors- ・Adheres to the company policies and procedures to maintain quality control
- ・Provides the customer a full recap of the confirmed itinerary
- Service Excellence:
・Responds to the customer promptly
- ・Provides the customer his/her undivided attention
- ・Listens and captures information from the customer
- ・Responds appropriately
- ・Asks questions targeted to encourage complete responses
- ・Creates rapport with the customer
- ・Matches the customer's tone and pace
- ・Keeps the interaction moving forward
- ・Offers suggestions to the customer and anticipates needs
- ・Is mindful of the client service level agreement in all transactions
- Teamwork:
・Seeks opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
- ・Volunteers for additional tasks
- ・Actively supports other team members within and across teams
- Communication:
・Uses positive language and word choices to avoid negative customer reactions
- ・Matches the customer's tone and pace
- ・Applies proper Travel communication guidelines and standards (clear, concise and personal) to interactions
- ・Uses correct grammar in interactions**Requirements**:
・Diploma / Bachelor degree preferred
・Proficiency in Japanese language to liaise with Japanese speaking counterparts
・Minimum of 3-5 plus years' experience in the corporate travel management industry preferred
・Experience in Customer service / airline / hotels / meetings and events are all welcome to apply
・Solid working knowledge of the travel industry, policies, procedures and processes
・Advanced skills on travel industry systems (i.e. GDS)
・Strong verbal and written communication skills in designated languages
・Proven ability to handle multiple priorities simultaneously
・Willing to work any 5 days from Mondays to Sundays (including Public Holidays), off days on weekdays
・Ability to work independently, exercising discretion and judgment
・Demonstrated excellent professional customer service and problem resolution skills
・Strong problem solving and/or critical thinking skills

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Pasona Singapore
- EA License No: 90C4069
- TIMOTHY HUANG
- Registration No.: R1980928Tags

travel

executive

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service

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japanese

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