Training Coordinator, Apac

6 days ago

Singapore Milestone Systems, Inc. Full time

Key Responsibilities:
As a Training Coordinator, you will be the keystone of our training operations, ensuring smooth and effective delivery of our programs. Your responsibilities will include:

- Effectively communicate with channel partners to ensure they are aware of and comply with certification requirements.
- Plan and manage course schedules to maximize resource utilization and profitability.
- Ensure that partners adhere to Milestone’s Channel Partner Program certification requirements.
- Advocate the benefits of our training programs to distributors, integrators, and end users.
- Handle course registrations and payments according to Milestone policies and procedures.
- Meet and exceed training and certification targets in terms of classes and student numbers.
- Work closely with local sales teams to proactively promote training opportunities.Ensure the availability of high-quality external trainers across different regions and languages.

Success in This Role:
Your day-to-day activities will include:

- Call potential attendees to explain course details and benefits.
- Conduct marketing activities to promote upcoming training sessions.
- Enter key customer information into CRM and Learning Management Systems.
- Keep potential attendees informed and follow up to secure their participation.
- Manage orders for training courses, issue invoices, and follow up on payments.
- Collaborate with sales teams and channel partners to ensure high attendance.
- Maintain a pool of skilled and knowledgeable trainers.Achieve training goals across different geographic regions.
- A BA degree.
- Strong understanding and experience in inside sales and/or customer service.
- Exceptional communication abilities, especially over the phone, to effectively engage with partners and customers.
- Excellent organizational skills with the capability to manage multiple tasks efficiently.
- Proven experience working in a cross-regional role, demonstrating cultural awareness and adaptability.
- Strong experience in managing customer relationships and ensuring customer satisfaction.
- Proficiency with Salesforce or other CRM tools to manage data and track interactions.
- Excellent command of English, both written and verbal, to communicate effectively with diverse stakeholders.
- Decisive and agile, able to make informed decisions quickly and efficiently.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.

Additional Skills Preferred:

- Multi-language abilities are a plus.
- Ability to take calculated risks.
- Strong teamwork and cooperation skills.Desire to learn and problem-solving mindset.

About the Team:
You will be part of the Partner & Customer Training team, responsible for the marketing, sales, and delivery of training and certifications across APAC and EMEA. Our team consists of 4 coordinators and 2 trainers, working together to drive a professional and profitable service business unit. While your core team members are based in Sofia, Bulgaria, you will collaborate with colleagues in the APAC offices and beyond.

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