Customer Success Manager

**Business Summary**

**Position Responsibilities**
- As a Customer Success Manager, your responsibilities will include management of existing Deltek Costpoint customers in our SaaS offerings, with an emphasis on customer retention and team achievement. You will sell service and subscription renewals, as well as drive usage and adoption of the Deltek suite.

Other job responsibilities will include:

- Investigate possibilities of add-on offerings and expansion of current products
- Provide oversight for Implementations, Conversions, and Upgrades during client lifecycle
- Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer’s need
- Provide expertise on the Deltek solution and highlight key features and functionality allowing the customer to execute their objectives
- Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer’s business goals and strategy
- Conduct on-going account reviews to communicate best practices
- Utilize sales skills proficiently to optimize sales closures and minimize sales cycles
- Provide regular reporting on account status, issues, forecasts, activity
- Work with other departments, such as Sales, Services, Support, Business Operations, and Finance, in a professional and collaborative manner
- Proactively monitor and report on customer usage and success to internal teams

**Qualifications**
- SKILLS / COMPETENCIES:

- Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales
- Strong interpersonal skills with ability to adapt to varying situations and personalities
- Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others’ ideas
- Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing
- Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage
- Work within a driven and highly motivated team to provide a world-class client experience

EDUCATION / KNOWLEDGE:

- Proven track record in customer service/telesales with working knowledge of the education, software, and services market
- Undergraduate degree in Business or Marketing or equivalent experience

JOB EXPERIENCE:

- Four+ years customer service/telesales experience in a High-tech environment
- Previous Account Management in a SaaS environment

**Compensation Information**

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

**Travel Requirements**
- 10%

**Compliance Requirements**
- Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

**EEO Statement**
- Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status._

**E-Verify Statement**
- Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.**Applicant Privacy Notice