Client Relations Manager

Reference Code: 98680**Client Relations Manager**:

- Singapore, 01, SG- Permanent**THE WATCHMAKER OF WATCHMAKERS**:
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

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Are you passionate about developing successful business growth, building strategies, and aligning people and processes to achieve so? Would you like to support elevating the VIC client business by maximizing commercial results with an entrepreneurial mindset? If so, we would like to present to you the opportunity to join our Singapore team as the Client Relations Manager.

The primary mission of the Client Relations Manager is to support and cultivate the VIC client evolution, including expansion and retention in Singapore, thereby ensuring qualitative and sustainable growth.

You will be responsible for curating client journeys with a unique and targeted approach that continually engages, thereby taking the ultra-luxury experience to new heights. This includes working collectively with Regional Retail and Marketing team to hunt for new opportunities with potential partners and external ecosystems in a creative manner. As well as to deep dive into client analysis, transforming data into client-centric action plans.

You will be rostered a minimum of 50% at the boutique with sales responsibility.

**KEY RESPONSIBILITIES**

**CLIENT FOCUS**

**Recruitment**
- Develop multi-sourced clientele to ensure on-going interest and participation
- Personally seek out and source new clients from social events outside boutique and introduce them to the Maison
- Develop and expand network of business partners such as hotels, restaurants, non-conflicting brands, etc to drive traffic of prospects to boutique

**Engagement**
- Provide and implement development initiatives and activities set forth by the Regional Retail and Marketing team to build client loyalty
- Manage and follow up with VIC clients watch care and repairs

**Reactivate**
- Analyse sleeping VIC client database and identify opportunities to re-engage
- Propose and implement re-activation strategy
- Define and roll out ROI driven action plans

**CRM FOCUS**
- Provide strategic direction on client treatment and initiatives
- Work closely with the Retail and Marketing team to propose and coordinate unique VIC client experiences
- Take the lead in the implementation of in-boutique events and activations, working in collaboration with the Regional team.
- Prepare and analyze in-boutique events sales ROI and feedback as required
- Participate in Local and International Events

**TEAM SUPPORT FOCUS**
- Act as an expert and provide coaching and support to the team with their client portfolio
- Propose VIC client entertainment and engagement activities to the team
- Support boutique team on VIC client sales presentation, product analysis, clienteling activities
- Collaborate and support boutique team in the selling ceremony to increase sales
- Provide regular reports and qualitative feedback on client behavior, market context, and competition
- Fulfil sales associate responsibilities in the boutique, adhering to roster and including all operational and client relation matters

**YOUR PROFILE**
- You have a minimum of 10 years of professional experience preferably in the luxury retail industry with previous commercial exposure and a business development background
- You have acquired an established network of loyal and qualitative clients to leverage
- You are a strategic thinker who anticipates challenges and develops varied-term solutions
- You have a strong customer focus and good client management knowledge
- You demonstrate an entrepreneurial spirit and take timely decisions with the ability to assess the risks involved
- You are creative and can handle and deal comfortably in a multinational environment
- You are a strong communicator with the ability to influence at all levels
- You are proficient in MS Office
- You speak English and Mandarin fluently

**YOUR JOURNEY WITH US