CRM Executive

24 hours ago


Singapore Dynamic Human Capital Full time

**Position**: CRM Executive (Automotive Industry)

**Salary**: $2,700 - $3,600

**Location**: West

**Working Hours / Days**: 8.30am - 5.30pm / 9.00am - 6.00pm (Mon - Fri)

**Responsibilities**:
Support the team and work closely with the Brand Principal and other Group, support functions in developing, strategising and implement CRM plans and activities and to improve the overall customer experience with the brand to increase brand loyalty and advocacy
Be the data custodian for the dealership, and is responsible for data quality by ensuring customer and prospect databases are captured and updated accurately on CRM systems
Provide timely campaign target databases, reports, analysis and recommendations
Monitor timeliness and effectiveness of opportunity follow-up by sales team
Monitor consent and survey submissions to ensure proper and timely submission
Review customer touch points and processes regularly and identify potential / continuous improvements
Timely implementation of aftersales lifestyle management according to targeting criteria
Provide data insights, analyse database and additional data collected
Coordination with agencies and vendors for development, production, and post campaign/event compilation of CRM related collaterals, web pages, and other related materials
Coordinate with the respective departments to ensure all enquiries are addressed
Process a customer-first attitude and ensure that he/she is abreast of consumer and industry trends, PDPA updates, and MINI product knowledge

**Requirements**:
At least 3 years of related working experience
Bachelor's degree in Marketing or equivalent
Experience in CRM systems, Salesforce Sales & Marketing Cloud and Autoline
Ability to work under pressure and multi-task
Proficient in Microsoft Office

Koh Hian Khng Nick
Dynamic Human Capital Pte Ltd

**Registration No**: R1769319

**License No**: 12C6253

Not Specified

Minimum of 3 year(s) experience needed for this position


  • Business Analyst

    2 weeks ago


    Singapore Spearing Executive Search Full time

    About the job Business Analyst (CRM)Our client, a top name in their industry and proud member of the Fortune 500, is seeking a passionate and experienced Business Analyst with a strong background in CRM software. You will play a key role in improving and streamlining our business processes through the innovative use of CRM solutions. Responsibilities:...

  • CRM Executive

    1 week ago


    Singapore IG Group Full time

    CRM Executive page is loaded## CRM Executivelocations: Raffles Place - Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R\_15309**Job Title**CRM Executive**Job Description**We're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged...

  • CRM Executive

    24 hours ago


    Singapore Capital Human Resource Management Pte Ltd Full time

    5 Days work week Career Advancement & Flexible Working Environment 13 Months AWS + Variable Bonus Our Client, in the Automotive Industry located Across Singapore has opening for CRM Executive. **Responsibilities**: Support the Assistant/CRM Manager with and work closely with the Brand Principal and other Group support functions in developing, strategizing...

  • Executive, CRM

    1 week ago


    Central Singapore Sime Darby Full time

    Company: Vantage Automotive Limited **Responsibilities**: BYD NPS and Mystery Shop Program - Leading and managing BYD NPS for VAL and BYD dealers to ensure that NPS targets are met monthly - Identify gaps and ensure improvement plans are executed on time - Regular checks on dealer’s showrooms and service centres to ensure NPS requirements are...

  • Executive, CRM

    1 week ago


    Singapore VANTAGE AUTOMOTIVE LIMITED Full time

    Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our...


  • Singapore Singapore Petroleum Company Limited Full time

    **Responsibilities**: **1. CRM & Mobile App Management**: - Oversee daily operations, maintenance, and enhancements of the CRM system and mobile app to ensure seamless functionality and user satisfaction. - Translate business needs into actionable system updates, configuring CRM features and mobile app improvements to meet strategic goals. - Lead the...

  • Senior CRM Executive

    2 weeks ago


    Singapore CHARLES & KEITH GROUP Full time

    The Senior Customer Relationship Management Executive will play a key role in realizing the organisation's CRM strategy. The individual is responsible for implementing programs and processes designed to enhance customer engagement and deliver an overall positive customer experience. Job Responsibilities Develop and implement CRM initiatives that grow...

  • CRM Executive

    1 week ago


    Singapore F J BENJAMIN (SINGAPORE) PTE LTD Full time

    **Job Description - Manage the annual and new product launch mailing campaigns - Coordinate with vendors on rolling these out - Coordinate with brands and retail operation department - Propose and build new tools to be developed locally as needed - Analyze direct mailing activities results and make proposal for improvement Propose local CRM & e-CRM strategy...

  • CRM Executive

    2 weeks ago


    Singapore F J BENJAMIN (SINGAPORE) PTE LTD Full time

    1 year exp **Roles & Responsibilities** - **Propose local CRM & e-CRM strategy and action plans** - Analyze results and impact of current CRM action plans - Create and implement new CRM programs - Benchmark competitors programs in the fashion lifestyle goods sector - Coordinate with brands, in order to adapt corporate guidelines to market specificities -...

  • CRM Manager

    2 weeks ago


    Singapore CHARLES & KEITH (SINGAPORE) PTE. LTD. Full time

    The Customer Relationship Management Manager will be responsible for the realization of organisation’s total CRM strategy and be the core owner for the implementation of programs and processes to analyse customer needs, drive sales and create an overall positive customer experience. **Responsibilities**: - Plays the main role of managing the business’s...