Executive, One-stop

2 weeks ago

Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

The key responsibilities are:

- Handle diverse student enquiries received through One Stop hotlines and counter, providing accurate and prompt assistance.
- Collaborate with relevant departments to address complex student-related queries and issues effectively.
- Support student insurance processes.
- Process international student passes and coordinate offsite enrolment exercise.
- Facilitate student concession card process.
- Handle part-time employment endorsements for students, adhering to relevant regulations and guidelines.
- Support NTU mailroom enquiries, as coverer when required.
- Propose changes in standard operating procedures (SOPs) for various student services processes, ensuring clarity, consistency, and compliance with institutional policies and regulations.
- Propose changes on knowledge articles, align to change in processes. Participate in ad hoc projects and initiatives aimed at improving student services, contributing expertise and insights to cross-functional teams as needed. The successful applicant will be required to be on-campus during their work hours, as required.

**Requirements**:

- Minimum Diploma in any discipline with preferably with prior customer service experience and a genuine passion for assisting others.
- Proficiency in Microsoft Office
- Demonstrated passion for delivering exceptional customer experiences, possessing empathy and a customer-centric mindset.
- Strong analytical skills coupled with proactive problem-solving abilities and the capacity for quick decision-making.
- Excellent interpersonal abilities for fostering positive relationships, effective collaboration, and a dedication to teamwork.
- Flexibility to adapt to changing priorities, thrive in a dynamic environment, and manage multiple tasks simultaneously.
- Efficient time management skills, adept at prioritization, and consistently meeting deadlines.
- Comfortable navigating digital platforms, including customer service software, CRM systems, and other operational tools.
- Demonstrated professionalism, maintaining confidentiality, and adhering to company policies and procedures.

Hiring Institution: NTU

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