Premier Partner Support Specialist
3 days ago
Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.The Premier Partner Operations team develops solutions for public figures, creators, non-profits and media companies on Facebook and Instagram by creating scaled support to address the issues impacting their experiences with the suite of Facebook products. Our Premier Partner Support team is responsible for delivering product support to Facebook & Instagram Partners."Premier Partner Support supports public figures and media partners, responsible for managing the support process, quality, reporting, escalations and communication of Facebook's Policy/Products to a range of stakeholders. Premier Partner Support consists of Project Managers and Operation Specialists.Our primary problem spaces are: Support for Products and Non-fraud PoliciesOur Mission: To provide world-class protection and support to our constituents by leveraging deep insights and automation **Premier Partner Support Specialist (Singapore) Responsibilities**: - Develop a deep understanding of issues facing our constituents and how it affects Facebook, Instagram and our communities - End-to-end program management of / contribution to complex projects that can span time zones and across functional teams - Identify areas of opportunity and leverage data and insights to influence change at the product, process or policy level - Proactively investigate, troubleshoot, and resolve sensitive escalations - Effectively manage a set of support queues - respond and resolve support cases and escalations with high quality, speed, empathy and accuracy. - Support vendors to understand the impact of policy changes on the team’s current work and surface gaps in policy, process, and tools. - Partner with vendors to ensure that feedback is shared with relevant teams and proactively track the impact and success of remediation plans. - Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at Facebook in order to implement optimal solutions. - Potential for up to 12 hours a month spent on on-call weekend shift. the on call hours for this role are typically 8:00am - 5:00pm Singapore Standard Time. **Minimum Qualifications**: - BA/BS Degree or 2-3 years experience in an online operations, policy support, technical support or product support environment - Experience communicating the results of analyses in a clear and effective manner - Experience working with global teams **Preferred Qualifications**: - Experience in a fast-paced start-up environment - Experience in customer support or client work - Experience working in media, politics & government, broadcasting and news organizations and/or products
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Premier Partner Operations Specialist
1 week ago
Singapore Meta Full timeThe Premier Partner Operations team develops solutions for public figures, creators, politicians, media companies and Paying users on Meta’s family of apps by creating white glove and scaled support to address the issues impacting their experiences with the suite of Meta products. We are seeking a Specialist to join the Premier Partner Support team within...
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Premier Partner Operations Specialist
1 week ago
Singapore Meta Full timeThe Premier Partner Ops Specialists enables safe and meaningful interactions between users and media constituents, addressing pain points impacting influential partners across Meta's family of apps. This role involves 80% working on escalations (ticket work) and 20% project work, requiring creative problem-solving, collaboration with cross-functional teams,...
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Premier Insurance Specialist
2 days ago
Singapore HSBC Full timeJoin to apply for the Premier Insurance Specialist role at HSBC . We are currently seeking a high calibre professional to join our team as a Premier Insurance Specialist. Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, providing borderless banking and world‐class wealth management solutions. Responsibilities...
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Premier Insurance Specialist
3 days ago
Singapore Ambition Full timeAmbition SingaporePosted 5 hours ago In-Office Permanent Negotiable - Our client, our leading foreign bank is looking for highly driven experienced insurance specialist to join their expanding team. **Key Responsibilities**: - You will provide advisory services on Universal Life and other suitable Premier Bancassurance products. - You will be working...
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Premier Insurance Specialist
1 week ago
Singapore Ambition Full timeOur client, a leading foreign bank is looking for highly driven experienced Insurance Specialist to join their team. **Key Responsibilities**: - You will provide advisory services on Universal Life and other suitable Premier Bancassurance products. - You will be working closely together with a team of Relationship Managers on joint client meetings and...
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Premier Insurance Specialist
1 week ago
Singapore Ambition Full timeOur client, a leading foreign bank is looking for experienced Insurance Specialist to join their team. **Key Responsibilities**: - You will provide advisory services on Universal Life and other suitable Premier Bancassurance products. - You will be working closely together with a team of Relationship Managers on joint client meetings and preparing...
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Premier Insurance Specialist
1 week ago
Singapore HSBC Full timeBe among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Brand: HSBC Area Of Interest Location: Singapore, 01, SG, Work style: Office Worker Date: 23 Oct 2025Some Careers Open More Doors Than Others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether...
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Premier Insurance Specialist
1 week ago
Singapore HSBC Full time-Job description**Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
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Senior / Premier Mortgage Specialist
1 day ago
Singapore OCBC Bank Full time**WHO WE ARE**: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey...
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Senior / Premier Mortgage Specialist
4 days ago
Singapore OCBC Full time $100,000 - $120,000 per yearWHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of...
