Premier Partner Operations Specialist

1 week ago

Singapore Meta Full time

The Premier Partner Ops Specialists enables safe and meaningful interactions between users and media constituents, addressing pain points impacting influential partners across Meta's family of apps. This role involves 80% working on escalations (ticket work) and 20% project work, requiring creative problem-solving, collaboration with cross-functional teams, and analytical expertise to drive proactive solutions.

**Premier Partner Operations Specialist Responsibilities**:

- Effectively manage a set of support queues by responding and resolving support cases and escalations with high quality, speed, empathy, and accuracy.
- Identify trends and key insights to drive impact to team goals including product, policy, user experience, and operational efficiency. Capacity to clearly communicate results of analyses.
- Complete data quality reviews and audits as needed.
- Work closely with Project Managers and Automation Specialists to build solutions for emerging integrity trends.
- Identify automation opportunities as we take down bad actors at scale.
- Improve integrity operations by understanding global challenges and needs, and influence scalable solutions to address industry segments and constituents' pain points
- Support vendors to understand the impact of policy changes on the team’s current work and surface gaps in policy, process, and tools.
- Partner with vendors to ensure that feedback is shared with relevant teams and proactively track the impact and success of remediation plans.
- Potential forup to approximately 16 hours per month spent on weekend shifts.

**Minimum Qualifications**:

- 1-3 years professional experience within an operations environment.
- Bachelor's degree in Business, Science, Engineering, Economics or similar field and
- Experience in a fast-paced /start-up environment
- Superb customer service and prioritization skills.
- Experience communicating the results of analyses in a clear and effective manner.
- Resilient, curious mindset

**Preferred Qualifications**:

- Trust and Safety Operations Experience
- 1+ year of experience with SQL, experience manipulating large data sets
- Analytical background with experience managing results to metrics or equivalent experience.

**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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